Fraud Detection Analyst chez Tower FCU

The Fraud Detection Analyst is responsible for supporting fraud and BSA-related platforms with real-time integration points and multiple other systems. This includes analyzing technical requirements, implementing and maintaining systems throughout their lifecycle, and supporting strategic projects, upgrades, and integration of systems. The role includes business analysis, implementation support, and effective use of third-party platforms (e.g. Verafin, BioCatch, Velera, Mastercard etc.)  to reduce financial crimes, including fraud and money laundering. This role will proactively monitor emerging fraud trends, scams, and threat intelligence to develop actionable strategies that strengthen detection capabilities and prevent future fraud. In addition, the Fraud Detection Analyst serves as a key liaison with law enforcement agencies on matters involving financial crimes that occur at or may impact Tower. This includes facilitating investigations, coordinating information requests, and ensuring timely and accurate reporting to regulatory and enforcement bodies. This role plays a critical part in safeguarding the credit union through data-driven insights, system optimization, and continuous alignment with evolving financial crime risks.

Evaluates current fraud models and detection systems; identifies gaps in vendor offerings and propose solutions.

Develops and maintains standardized reporting templates to support timely and accurate operational reporting for fraud detection and recovery. Analyzes and prepares a monthly fraud dashboard, incorporating historical fraud data to identify trends and inform strategic decision-making.

Manages fraud-related analytical system vendors & products and serve as departmental liaison with fraud vendors.

Stays abreast of emerging fraud schemes, scams, and threat trends, and translate this intelligence into actionable strategies, rules, or controls to enhance fraud detection and prevent future incidents.

Reviews, creates and implements new fraud strategies and rules to mitigate fraud by collaborating with fraud team to design and implement rules.

Reviews, creates and manages roadmap of needed system and data enhancements by department and by vendor.

Develops phased implementation plan for enhancements. Works major enhancements through the PMO process.

Engages with colleagues to assess fraud risk of new products/process changes.

Ensures testing and validation of fraud controls.

Partners with Business Line Leaders/platform owners for risk mitigation.

Collaborates on integration of controls into processes in various work teams.

Provides fraud performance reporting through Risk Management Department, including metrics for fraud detection, recovery, and trends.

Develops fraud control requirements for new risks, identified risks and incremental risks.

Acts as a liaison with law enforcement agencies and external investigators, providing documentation and support for criminal investigations.

Participates in any project that involves fraud detection or mitigation.

Stays abreast of industry trends, technical enhancements and regulatory and legal enhancements, participates in fraud related industry groups and communities.

Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or related field.

1-3 years of experience as a data analyst or managing fraud/BSA platforms.

Strong problem-solving and analytical skills.

Experience with fraud detection systems, rule creation, and testing.

Experience working with or supporting law enforcement investigations related to financial crimes.

Familiarity with legal processes, subpoenas, and law enforcement protocols.

Preferred: Certifications such as CAMS, CFE, or CFF.

Or equivalent combination of education and experience

Strong understanding of fraud analytics and prevention tools.

Ability to conduct complex investigations using data and systems analysis.

Effective project management skills with ability to lead multiple initiatives.

High attention to detail and ability to manage complex datasets.

Excellent verbal and written communication skills.

Proficiency with Microsoft Office suite, especially Excel and PowerPoint

Comfortable working with cross-functional teams and external vendors.

Demonstrated initiative and adaptability in a fast-paced environment.

Confidentiality and discretion in handling sensitive data.

Strong organizational skills and ability to prioritize tasks efficiently.

Proficiency in Microsoft Office applications including Word, Excel, and working in an internet environment.

Ability to apply basic accounting rules, reconcile and balance transaction records, and escalate appropriately.

Proficient in core systems and related platforms required to support fraud detection and financial crime prevention.

Independently resolve complex system issues and perform technical research and troubleshooting.

Ability to develop, edit, and update functional procedures with the ability to solve abstract problems independently.

Exceptional interpersonal skills to work directly with employees, vendors, and members in a tactful and professional manner.

Demonstrated ability to lead with minimal supervision and guide team members to successful outcomes.

Exceptional planning and organizational skills to manage competing tasks and meet deadlines with precision.

Effective resource allocation within budget parameters and resolution of budget variances.

Ability to develop action plans and support for others’ workloads in high-stress environments.

Ability to provide and receive feedback constructively; facilitate group discussion and consensus.

Ability to negotiate contracts and manage vendor relationships per internal policy.

Ability to develop and manage staff development plans, act as a coach, mentor, and evaluator.

Ability to maintain confidentiality and act with discretion in sensitive situations.

Strong analytical and project management skills; manage multiple complex projects.

Support long- and short-term business planning aligned with credit union goals.

Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

Must be dependable, punctual, and able to manage time effectively in a high-production environment with frequent interruptions and meetings.

This position is based in an office environment, with moderate noise levels with a typical 40-hour workweek, Monday through Friday.

Prolonged periods working at a computer.

Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

Ability to lift up to 15 lbs., with or without assistance, in compliance with ADA.