Loan Operations Process Owner chez QCR Holdings, Inc.

Description

TITLE: Loan Operations Process Owner

DEPARTMENT: GO Loan Operations

JOB SUMMARY:

The Loan Operations Process Owner will play a critical role in our Loan Operations analyzing system errors, identifying root causes, and implementing timely solutions to enhance client experience for internal or external stakeholders. This role will communicate complex operational issues, create process strategies, and test their effectiveness while upholding our high service standards and driving operational excellence in a multi charter environment. The Loan Operations Process Owner will also ensure adherence to regulatory requirements, standard operating procedures, risk controls (SOX) and audit requirements.

ESSENTIAL FUNCTIONS:

· Serve as an expert on operational processes, the core banking system, and related applications, including transaction processing, loan servicing, product knowledge, and payment processing.

· Manage and maintain an array of lending software, ensuring optimal performance.

· Research, respond to, and resolve issues, managing and tracking reports for audit, risk management, and compliance purposes.

· Conduct time studies to assess capacity requirements and efficiency of various operational processes within the loan operations team.

· Regularly review and evaluate process performance both within operations and across interconnected business units.

· Develop and facilitate process improvement plans; collaborate with senior management to identify process gaps and opportunities for enhancement, and present recommendations to the leadership team.

· Act as a liaison during operations audits and examinations, providing detailed explanations of processes, delivering required reports, and performing system queries as needed.

· Conduct, and oversee system release testing and training, offering feedback to ensure successful implementation.

· Lead merger and acquisition activities related to operational functions, including product and data mapping, analysis, and system testing.

· Act as a subject matter expert on projects affecting operational processes.

· Manage inter-departmental projects related to operational processes, ensuring effective coordination and execution.

· Escalate any significant issues with widespread implications as a system expert.

· Serve as a key liaison between Operations and other QCRH charter teams, facilitating effective communication and collaboration.

· Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.

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· Research and resolve system issues reported by business partners in a timely manner.

· Promote user adoption of new or enhanced system features and respond as needed to improve adoption rates through additional training, communication, system modification, or other resources.

· Provides training, guidance, and support on various systems to business stakeholders.

· Comply with all company or regulatory policies, procedures and requirements applicable to this position.

· Foster and preserve a culture of inclusion.

· Additional duties and responsibilities may be required to support the company’s mission, vision and values.

QUALIFICATIONS:

· Bachelor’s degree in business or related field.

· Minimum five years of relevant experience in lending operations.

· Five years + in project or product management; PMP Certification desired.

· Sound judgment and keen sense of urgency and initiative.

· Involve process improvements, system maximization strategy/monitoring, data analytics, capacity modeling and overall process improvement of the loan operations team.

· Effectively prioritize and execute tasks while managing multiple assignments.

· Rapidly adapts to changing information, conditions and/or unexpected obstacles.

· Demonstrated strong analytical and problem-solving skills.

· Ability to work collaboratively with others, including peers, management, and subordinates.

WORKING CONDITIONS:

· Duties are performed in a professional office environment.

· May require travel to other charters, customer sites, and/or workshop locations.

SALARY & BENEFITS:

The minimum salary for this position starts at $59,659.00 annually. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.

This position is a regular full-time position, and individuals employed as regular full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.