Universal Quality Assurance Coach chez Percepta

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EUniversal Quality Assurance Coach%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EAt Percepta, %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3Ewe bring first-class service across each market we support%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E. As a%3C/span%3E%3Cspan class=%22apple-converted-space%22 style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3EUniversal Quality Assurance Coach %3C/strong%3Ein%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Ca name=%22_Hlk208903023%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22 lang=%22EN-GB%22%3Ethe%3Cstrong%3E United Kingdom,%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E %3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3Eyou’ll be a part of creating and delivering amazing customer experiences, while also enjoying%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E the satisfaction of being part of a unique culture%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EEmployment Details:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EContract Type:%3C/strong%3E %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EFull-Time, Permanent,%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EWorking Hours:%3C/strong%3E Hybrid – 3 days office/2 days home, 40 hours per week, 8am to 5pm.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3ESalary:%3C/strong%3E %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EUp to £40,000 per annum%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You’ll Be Doing%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EThe %3Cstrong%3EUniversal Quality Assurance Coach%3C/strong%3E drives CX excellence across the European Team. You’ll analyse performance metrics and carry out QA audits and coach these back to the agents, develop and deliver coaching, and proactively enhance both customer experience and operational quality. You will work closely with CX Operations, Quality Assurance, L%26amp;D, and Instructional Design to foster a culture of continuous improvement, data‑driven coaching, and compliance with client and internal standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 35.7pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EAnalyse CX and QA KPIs (e.g., NPS, CSAT, AHT, QA scores) to design individual and group coaching plans and drive call handling improvement.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EMonitor live and recorded interactions to ensure compliance with client and internal standards, lead audit calibration sessions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EPartner with Operational Management, Client Partners, L%26amp;D, QA, and Instructional Design to identify training needs, facilitate workshops, and update coaching materials.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EConduct 1:1 coaching sessions and group workshops to sharpen customer service skills, adherence to processes, and quality standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EParticipate in QA calibration, feedback sessions, and performance evaluations to maintain alignment across teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EMeasure coaching effectiveness via KPIs and produce regular reports for Operations and QA leadership.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EFacilitate process improvement initiatives, special assignments, and Subject Matter Expert duties as required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105879;%22%3EMentor and guide CX staff on communication, problem‑solving, empathy, data interpretation, and quality mindset.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:107%;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bookmark:_Hlk212105879;%22 lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin-bottom:0cm;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You Bring to the Role%3C/strong%3E%26nbsp;%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EProven background in learning %26amp; development delivery, particularly in CX or QA coaching.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105974;%22%3EExperience in customer service or contact centre environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105974;%22%3EPrior involvement in quality assurance, performance auditing, or process compliance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105974;%22%3ESkilled in interactive learning design and engagement techniques.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EUndergraduate degree in Business, Quality Management, Education, or related field.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ERecognised training qualification (e.g., CTP) strongly preferred; coaching certifications advantageous.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EFluent verbal and written communication in English (Plus other relevant EU language skills beneficial)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105995;%22%3EStrong coaching, facilitation, and mentoring abilities%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bookmark:_Hlk212105995;%22%3EAnalytical mindset with proficiency in interpreting performance and QA data%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoListParagraph%22 style=%22line-height:normal;margin-bottom:0cm;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You Can Expect%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ECompany pension%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ELife Assurance 4 x annual salary%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EContributory pension scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EPrivate Medical and Insurance and discounted dental scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EComprehensive travel insurance for you and family in line with Scheme rules%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EDiscounts on brand new vehicles%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EEmployee Assistance Program (EAP)%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ECycle to work scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EFree On-site parking%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EAbout Percepta%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EEstablished in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3ELead with humility %3C/strong%3E– We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EService beyond self %3C/strong%3E– We serve others—clients, customers, and teammates—with care and integrity in every interaction.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3ELeave it better %3C/strong%3E– We take ownership and leave every process, person, and place better than we found it.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWin together%3C/strong%3E – We succeed as one—celebrating, supporting, and showing up for each other.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EDeliver remarkable%3C/strong%3E – We go beyond expectations to create bold, meaningful moments that stand out.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3ERight to Work%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EPlease note: We are %3Cstrong%3Eunable to provide visa sponsorship %3C/strong%3Efor this position. Applicants must already have the %3Cstrong%3Elegal right to work in the United Kingdom%3C/strong%3E at the time of application.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3EEqual Opportunities Statement%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EPercepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-remote%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-hybrid%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-onsite%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Postuler maintenant