Director of Operations chez Artemis Lifestyles Services, LLC

Description

Position Summary: 

The Director of Operations is responsible for leading and managing the day-to-day operational functions of Artemis Lifestyles. This role ensures operational excellence across all support services including customer support, arb, internal processes, and technology systems. A key focus of this position is the strategic oversight of IT infrastructure and software platforms to enhance efficiency and service delivery. This role reports directly to the CEO.

Key Responsibilities: 

Operational Leadership 

• Oversee and optimize daily operations across all customer service departments including arb, customer service, technology, and administrative support.  
• Assist with overall operating procedures in collaboration with department heads 
• Develop and implement policies, procedures, and best practices to ensure consistent service delivery and regulatory compliance. 
• Collaborate with executive leadership to align operational goals with strategic objectives. 

Technology & IT Oversight 

• Manage relationships with software vendors and IT service providers. 
• Identify opportunities to automate workflows and improve operational efficiency through technology. 

Team Management 

• Supervise team leads and support staff, providing guidance, training, and performance evaluations. 
• Foster a culture of accountability, collaboration, and continuous improvement. 

Client & Community Relations 

• Support property managers in resolving escalated client issues and maintaining high levels of customer satisfaction. 
• Ensure timely and effective communication with board members, homeowners, and vendors. 
• Liase with board members on technology, arb or administrative concerns in conjunction with the Regional Directors. 

Financial & Strategic Planning 

• Assist in budgeting, forecasting, and financial analysis to support operational decisions. 
• Monitor KPIs and operational metrics to drive performance improvements. 

Requirements

 Qualifications: 

• Minimum 5 years of experience in operations management, preferably in property or community association management. 
• Proven experience managing IT systems and software platforms (e.g., Vantaca, TOPS, Caliber, AppFolio). 
• Strong leadership, organizational, and problem-solving skills. 
• Excellent communication and interpersonal abilities.