Guest Relations Manager chez Hilton Cobham

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%27Times New Roman%27;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Calibri Light%26quot;,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ascii-theme-font:major-latin;mso-bidi-theme-font:major-latin;mso-hansi-theme-font:major-latin;%22%3E%3Cstrong%3EWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22 lang=%22EN-US%22%3ENo two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.%3C/span%3E%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22font-family:%26quot;Calibri Light%26quot;,sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ascii-theme-font:major-latin;mso-bidi-theme-font:major-latin;mso-hansi-theme-font:major-latin;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:8.25pt;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3ESalary: £13.87 an hour + Sales incentives%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:8.25pt;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EA WORLD OF REWARDS%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli 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style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EFree and healthy%3C/strong%3E %3Cstrong%3Emeals%3C/strong%3E when on duty%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EGrow your Career!%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EPersonal Development%3C/strong%3E programmes designed to support you at every step of your career%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EA chance to make a difference%3C/strong%3E through our Corporate Responsibility programmes – Find out what and how we are doing (%3C/span%3E%3Ca href=%22https://cr.hilton.com/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22color:#0563C1;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3Ehttps://cr.hilton.com%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E)%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3ETeam Member Travel Program:%3C/strong%3E discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3ETeam Member Referral Program%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New 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style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EHoliday:%3C/strong%3E 28 days%3Cstrong%3E %3C/strong%3Eincluding bank holidays (increasing yearly to up to 33 days)%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EDiscounted dental and health cover%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EFree Parking%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EAccommodation available %3C/strong%3Ewith all bills%3Cstrong%3E %3C/strong%3Eincluded%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EGuest Experience Day %3C/strong%3Eas part of your induction%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EModern and inclusive %3C/strong%3ETeam Member’s areas%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EAs Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EMeet, greet and direct Guests who enter the lobby area%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3ESeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EServe as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EManage, record and resolve promptly Guest or customer complaints%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EEnsure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3ECommunicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EGuest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EPrevious managerial experience in a customer service function%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EAn ability to listen and respond to demanding Guest needs%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EExcellent leadership, interpersonal and communication skills%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EAccountable and resilient%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3ECommitment to delivering a high level of customer service%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EAbility to work under pressure%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l2 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3EFlexibility to respond to a variety of different work situations%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EEVERY JOB MAKES THE STAY.%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22 lang=%22EN-US%22%3EAt Hilton, It Matters Where You Stay, but The Stay is only one side of the story.%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22 lang=%22EN-US%22%3EWe know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.%26nbsp; That’s why at Hilton, Every Job Makes the Stay.%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EFind out more about all our brands and hotels -%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3Ca href=%22https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hilton.com%2Fen%2Fcorporate%2F%26amp;data=05%7C01%7CMaria.Fernandes%40Hilton.com%7C2a5203710e0f47dc1cb008db93513a45%7C660292d2cfd54a3db7a7e8f7ee458a0a%7C0%7C0%7C638265749301167511%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C%26amp;sdata=UE89eq1ugw6sQxrobyrn0Lvfeo5t8if%2Bw11pLoVVGB8%3D%26amp;reserved=0%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22background-color:white;color:blue;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EHilton Brands | Global Hospitality Company%3C/strong%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%27Times New Roman%27;mso-fareast-language:EN-GB;mso-hansi-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Postuler maintenant