Quality and Compliance Support Officer chez Wintrust

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We have a comprehensive benefit package including:

• Health Benefits: including medical, dental, vision, life, and health spending account

• Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses

• Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What You’ll Do

• Assist in preparation of support documentation for various due diligence reporting, risk assessments, compliance and audit requests
• Aide in preparation of business documentation, such as reviews, procedure and policies.
• ·Support leadership in governance of standard business document management.
• ·Collaborate on responses to consumer complaints/inquiries and investigate any
• circumstances surrounding non-compliance and/or the extent of any resulting loss or risk of loss.
• ·Conduct system users access reviews as required by the business
• ·Assist in system upgrades by participating in user access testing and assess deficiencies uncovered in testing.
• ·Perform internal reviews of various business functions and evaluate processes as per business requirements.
• ·Identify potential improvements to processes, policies or reporting to optimize business efficiencies or enhance compliance monitoring.
• ·Actively participate in special initiatives or projects as required
• ·Develop and maintain strong working relationships with all business areas
• ·Other administrative duties as required
   

Knowledge / Skills / Abilities Required:

• Excellent written and verbal communication skills
• ·Previous financial processing, customer service and/or administration experience
• ·A proactive, energetic and enthusiastic approach to your work
• ·Self-motivation, strong attention to detail and ability to work with strict deadlines
• ·The ability to build strong relationships with internal and external customers
• ·Quality focused with strong organizational and abstract reasoning skills
• ·Innovative problem solving skills with ability to multitask
• ·A flexible attitude towards change and the ability to adapt to new situations
• ·Knowledge of Outlook, Excel and MS Word
• ·**Bilingual French/English would be a strong asset**

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