Appliance Sales Lead chez Warners' Stellian

As a Sales Lead you will: 

• Use product knowledge to demonstrate features and benefits, while assisting customers in making informed decisions on their appliance purchase based on their needs and wants.
• Assisting customers while explaining purchase, product protection plans, and financing options including calculating the cost and payment due and collects customer payments.
• Consistently exceed minimum sales criteria established for sales, gross margins, and product protection plans and maintains a clean book of business.
• Accurately and efficiently processes sales orders, including entering the order into the system.
• Demonstrate a passion for customer service; resolves own customer issues quickly and follows up to ensure satisfaction and handles escalated customer issues for the team as needed.
• Handle incoming phone calls quickly and courteously including making follow-up calls on existing quotes.
• Manages customers’ sales orders through to delivery or pick-up, keeping the customer, Building Trades Client, and Building Trades Account Specialist informed of the status and ensuring pre-site checklist is completed and the client is ready for installation.
• Regularly reviews reports and open sales orders to effectively manage book of business and accounts receivable.
• Sells to builder customers, keeping the Building Trades Account Specialist, Builder, and customer informed throughout the process.
• Trains and mentors new sales team members.
• Assists with other store management duties as needed including checking in inventory, floor plan, processing returns and credits, handling escalated customer issues for the team, being a resource for the team, and keeping management informed of issues that arise.

To succeed in this role, one must have:

• Extensive product knowledge
• Appliance installation knowledge
• Excellent sales skills
•  Ability to be professional and provide a high level of customer service in interaction with external and internal customers 
•  Ability to train and coach new and existing associates 
• Thorough understanding of department processes and policies 
• Has good attention to detail and accuracy in all aspects of work and documentation

Requirements: 

• Previous appliance sales experience with demonstrated success
• Prior training, mentoring, or supervisory experience preferred
• Ability to work on cross-functional teams
• Ability to read, write, and understand English
• Ability to be consistent and reliable with attendance, work product, and service level

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.