Data Operations Associate chez RedSail Technologies

Data Operations Associate

Job Summary

The Data Operations Associate plays a critical role in supporting data-driven operations within a pharmacy management software company. This position is responsible for coordinating data engineering and analytics requests from internal teams, ensuring efficient intake, documentation, and tracking of all requests. Acting as the liaison between business users (e.g., product, support, pharmacy services) and technical teams, the Data Operations Associate ensures that data requirements are clearly captured, prioritized, and executed. The role also includes maintaining the company’s data dictionary to promote consistency and transparency across the organization, and managing the request lifecycle through a ticketing system.

Key Duties

• Coordinate the intake and tracking of data engineering and data analytics requests using a centralized ticketing system (e.g., VersionOne, Monday).
• Gather and document complete and accurate technical specifications from business stakeholders, particularly in pharmacy software, compliance, or product-related areas.
• Maintain and regularly update the organization’s data dictionary, ensuring clarity and alignment across pharmacy software modules and datasets.
• Monitor and update the status of all data tickets, ensuring timely resolution and clear communication of progress or blockers.
• Liaise between business stakeholders (e.g., product managers, pharmacy support teams) and data engineers/analysts to ensure successful translation of business needs into technical solutions.
• Support prioritization of requests based on regulatory timelines, pharmacy business impact, or customer needs.
• Participate in continuous improvement of data request workflows and documentation practices.
• Assist in generating metrics or dashboards to measure data team performance and request resolution timelines.
• Ensure all documentation is maintained in accordance with company standards and pharmacy compliance best practices.
• Perform other duties as assigned by RedSail Technologies management.

Education/Training

• Bachelor's degree in information systems, Data Science, Health Informatics, Business Administration, or a related field, OR equivalent combination of education and experience (e.g., 2–4 years in a similar role).

Required Work Experience/Skills

• 2+ years of experience in a data operations, business operations, or request management role—ideally in a healthcare or software environment.
• Familiarity with pharmacy data or pharmacy software systems is strongly preferred.
• Proficient in the use of ticketing systems (e.g., Jira, ServiceNow) for tracking and managing request workflows.
• Excellent documentation, organizational, and communication skills.
• Strong collaboration and problem-solving abilities; able to translate business questions into structured data tasks.
• Proficient with Microsoft 365 tools (Teams, Excel, Word, SharePoint), and collaboration platforms (e.g., Confluence).

Preferred Work Experience/Skills

• Experience maintaining a data dictionary or metadata repository.
• Basic knowledge of SQL or experience with pharmacy or clinical data.
• Familiarity with HIPAA, data governance, or pharmacy compliance standards.
• Experience in the healthcare technology or SaaS industry.

 Discretionary Judgment

• Exercises independent judgment in managing priorities, timelines, and stakeholder communications.
• Maintains discretion when handling sensitive pharmacy-related or patient-identifiable information.
• Demonstrates professional ethics and confidentiality in all communications.

 Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate levels of stress may occur when managing high-volume requests or urgent pharmacy-related issues.
• Role is sedentary and typically performed in a general office, home office, or approved remote setting.

Equipment

• Daily use of a computer, Microsoft Teams, and other office software/tools.
• Reliable internet access required for remote work.

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location.

 Work Location

• RedSail Office or Remote