- Professional
- Bureau à London
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build-driven by tech, fuelled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.
We delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why Join Us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
About the Role
We're looking for a product designer to join our team and help shape user experiences that truly make a difference. In this role, you'll be working collaboratively within a squad to design solutions that are both user-centric and data-driven. You'll place users at the heart of everything you do, using robust research and analytics to validate your design decisions and drive meaningful business outcomes.
Key responsibilities:
- Leverage user testing platforms to validate all designs with target audiences
- Conduct regular user research sessions and develop comprehensive user personas and journey maps for all key product areas
- Support business decisions and client conversations with concrete data
- Consider customers' understanding, emotional responses, and needs for all features and copy to ensure alignment with FCA Consumer Duty
- Maintain accessibility guidelines to ensure inclusive design for all users.
Must have skillset:
- Strong UX principles and research knowledge - You have a solid foundation in UX (70%) and UI (30%), with the ability to conduct meaningful research and translate findings into design solutions
- Data-driven mindset - You're passionate about data and can drive conversations and make design decisions backed by analytics and user insights
- Squad experience - You've worked effectively within cross-functional teams and understand collaborative design processes
- Excellent communication skills - You can manage stakeholders effectively and present your work with clarity and confidence
Desirable:
- Curiosity and adaptability - You keep up with the latest design and research tools, and can manage shifting priorities with ease
- Technical understanding – Experience working closely with developers to bring designs to life, able to understand some technical limitations with developers.
What's in it for you?
The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
- Option to join our company Salary Exchange scheme to turbo charge your pension contributions
- Participation in our annual performance-based bonus scheme
- 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
- An extra day off for your birthday each year
- Company Refer a Friend scheme – rewarding employees for bringing great talent on board
- Private medical cover through Vitality
- 4x life insurance cover
- Family-friendly policies with enhanced support
- Free access to our confidential Employee Assistance Program
- Access to various company perks, competitions and recognition scheme
Application deadline: Wednesday 5th November 2025.
We encourage early applications as we may close the role ahead of this date if we find a great match.
**AT THIS TIME, WE ARE NOT CONSIDERING CANDIDATES WHO REQUIRE VISA SPONSORSHIP OR RENEWAL**
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