Credit Controller chez EC English Language Centres

Due to a retirement in the team, we are looking for a Credit Controller. We are welcoming applications for both full-time and part-time positions (please note that for part-time arrangements, the salary will be adjusted on a pro-rata basis).

About EC English Language Centres: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. 

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

Position Summary: 

Generating the necessary reports, communicating with agents/students to arrange for payments, ensuring adequate escalation of any issues relating to accounts receivable and following through to ensure prompt action is taken. 

Key Responsibilities: 

• Extracting information from our business support system on who needs to pay
• Responsible for collecting funds for the specific market
• Communications with clients (email & telephone)
• Escalating difficult debtors to the Senior Credit Controller
• Update EC’s database with payments that have been received from our clients
• Managing queries and requests from agents and schools
• Keeping the agent’s accounts clean and up-to-date

Education Required: 

• Post-secondary level 

Education Desired: 

• Accounts A level 
• Being bilingual will be considered an asset

Experience Required: 

• Good knowledge of Microsoft Office packages
• Intermediate Excel skills
• Experience in a fast paced industry 

Experience Desired: 

• Previous experience in Credit Control
• Call Centre experience

 Job Specific Competencies: 

• Processing Information
• Structuring Tasks
• Being Customer Focused (Inc. Stakeholders)
• Committing

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

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