Medical Front Office - Administrative Assistant I, UNLV Student Wellness [R0149385] chez NSHE (Nevada System of Higher Education)

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or [email protected].

The University of Nevada, Las Vegas invites applications for Medical Front Office - Administrative Assistant I, UNLV Student Wellness [R0149385]

ROLE of the POSITION

Student Wellness at the University of Nevada, Las Vegas seeks a full-time Medical Front Office Administrative Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Medical Office Assistant duties include but are not limited to:

Front Office Duties

• Accurately schedule, re-schedule, cancel, and confirm appointments.
• Enter and update patient/client data into the electronic health record (EHR), forms and reports.
• Verify, obtain and maintain patient/client demographics.
• Perform check-in and check-out procedures.
• Assist and guide patients/clients with patient portal system.
• Trouble shoot portal use issues and resolve portal concerns.
• Accept and process payments according to department procedures.
• Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.
• Follow and complete daily close and reconciliation process per department policy and procedure.
• Maintain and update SWC patient accounts in a timely manner and organized format.
• Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.

 Reception Duties and Customer Service

• Greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy.
• Control flow, monitor and manage entry into clinic area.
• Answer telephones, emails, instant messages and assist with requests resulting from inquiries.
• Retrieve and respond to messages (phone, in-person, electronic).
• Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
• Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas. Report work orders, or hazards.
• Prioritize and perform multiple tasks as needed in the clinic.
• Adjust work schedule as needed, based on patients, staffing, and clinical need
• Effectively and efficiently use the SHC/FAST Center electronic health records system.
• Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records.
• Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards.
• Participate in infection prevention assessments and safety drills.
• Comply with quality assurance practices.
• Strictly uphold the confidentiality of health information and protect patients’ right to privacy.

MINIMUM QUALIFICATIONS

“PER EXECUTIVE ORDER 2025-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31, 2025. Please refer to the link for more information: Executive Order 2025-002 "
 

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.

Employees of the UNLV Student Wellness Center must be in compliance with our Employee Exposure to Communicable Disease (Prevention of) Policy and Immunization Compliance Manager.

All candidates must pass a background screening.

PREFERRED QUALIFICATIONS

Worked in a healthcare facility/medical facility. Experience with insurance claims processing, billing and appeals. Knowledge and experience with account receivables, cash collections and reconciliation.

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Grade 23 Step 1, salary 39,421.44. 

In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS/PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests 
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — contact [email protected] or visit our Veterans Webpage.

HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Search Committee Chair.

This recruitment will close at midnight (Pacific Standard Time) on November 1st, 2025.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at UNLV Veterans Services (https://www.unlv.edu/jobs/veterans), or reach out to us at [email protected].

Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact [email protected] for support.

For assistance with the application process, please review instructions on How to Apply. For further assistance contact UNLV Human Resources at (702) 895-3504 or [email protected].

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0149385” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: [email protected], or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: [email protected]; or to both.  

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

Cover letter, resume, three professional references