Factory Store Assistant Manager chez WeatherTech Direct, LLC

Factory Store Assistant Manager 

WeatherTech Direct, LLC is seeking a well-qualified Factory Store Assistant Manager to maintain a high level of customer satisfaction through exceptional customer service and support in our Retail Store. The Factory Store Assistant Manager will also assist with providing direction to the factory store staff and oversee the operating procedures of the showroom. 

This is a great opportunity to join the WeatherTech team! 

• High performing, reliable, and teamwork-minded employees are rewarded with a competitive compensation and benefits package including the potential to earn end of year bonuses and pay increases.

As a Factory Store Assistant Manager, you will

• Work on the sales floor processing customer orders, exchanges, and returns according to established department policies and procedures
• Provide exceptional customer service by assisting customer with questions or concerns in person in the retail store, over the phone, or through email
• Resolve escalated customer service situations
• Assist with store opening, closing, and cash drawer reconciliation
• Monitor store sales trends to ensure stockroom inventory meets store sales needs
• Responsible for managing store when Showroom Manager is not present
• Assist with implementation of new store policies and procedures, coaching and instructing the team on customer service and selling skills
• Work a full-time, varied schedule consisting of day, evening, night, weekend, and holiday hours; various weather conditions, work overtime as business demands
• Create staff schedules and coordinate trainings
• Be responsible for reporting functions and distributing statistical information to management and individual staff members 
• Perform other duties as assigned

Qualifications

• 2 years of prior managerial experience
• 3 years of prior customer service/retail sales experience
• Must have open availability during Factory Store hours of operation 
• A high school diploma or equivalent
• Proficient with Microsoft Office, Salesforce experience a plus

• Strong interpersonal skills to effectively work with customers as well as other departments within the company

• A highly developed sense of integrity and commitment to customer satisfaction
• Possess excellent verbal and written communication skills
• Follow safety rules and keep work area in a clean and orderly condition
• Authorized to work in the United States

Why you’ll love working at WeatherTech

WeatherTech is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including: 

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time