Service Manager chez Sanco Thermo King
Sanco Thermo King · Stewartville, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Stewartville
The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.
Primary Responsibilities:
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Primary Responsibilities:
- Develop goals and provide direction to optimize departmental performance in the areas of:
- Customer Service
- Revenue Attainment
- Cost Control
- Technician Productivity
- Quality Assurance
- Cycle Time
- Ensure Service Advisors are keeping customers informed and are optimizing throughput
- Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
- Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
- Process work orders from start to finish, in line with Company policies and procedures
- Assist in preparing an annual operating budget for the Service department
- Process warranty repairs
- Prepare and finalize invoice transactions with customers, including receiving payment
- Continually seek technical and product knowledge by completing on-line and hands on training
- Requires a high school diploma or general education diploma (GED)
- 5 + years of practical service management experience
- 5 + years of supervisory experience
- Written and verbal communication skills
- Microsoft Office skills
- Exceptional customer service skills
- Apply good judgment in recognizing scope of authority
- Must be able to multi-task
- Ability to maintain an orderly and clean shop
- Must be able to build a team and promote a teamwork environment
- Competitive compensation
- Health, dental, and vision Insurance
- HSA with company matching
- 401(k) with company contribution
- Company-paid life and short-term disability insurance
- Long-term disability insurance
- Holiday pay and PTO
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