- Junior
- Bureau à Derby
Job Purpose
As the Engraving Technician I will assist the Engraving Manager in fabricating labeling, signage, recognition and personalization items for BG-Engraving and BG-Masterworks. They will perform in a fast paced, detail-oriented environment, ensuring customer satisfaction and high-quality output.
Duties & Responsibilities
- Adhere to company policies and present a professional, positive attitude at all times.
- Use design software to create or modify engraving items.
- Set up, program, and operate all necessary equipment including rotary engravers, CO2 and Fiber laser engravers, and digital printers.
- Set-up new customers and leads into CRM system using various software programs.
- Lead projects on New or Existing Clients’ work orders from start to finish with strong customer and technical service.
- Identify, report, and recommend corrective action for any non-conformance on inventory/supply, pre-production and production runs that do not meet internal and/or external standards.
- Clean/deburr labels as needed.
- Perform light maintenance on equipment for preventive maintenance, replace consumables, and minor repair / replacement of worn or broken parts.
- Count and stock finished parts as well as perform inventory counts when needed.
- Review work orders to ensure work is performed according to specifications.
- Identify and recommend new processes necessary, such as new jig design, for new product offerings or to optimize existing product processes for quality or efficiency.
- Provide superior quality customer service and communication.
- Perform and communicate well with others in a team environment.
- Operate, maintain and clean Engraving machinery and equipment.
- Maintain a work area that is always “tour ready”.
- Professionally interact with customers via phone, email and in person.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Working knowledge of Microsoft Office preferred.
- 1 - 2 years of manufacturing/assembly experience preferred.
- Experience with graphic design/CAD software a plus.
- Experience operating or programming CNC equipment a plus.
- On-the-job training will be provided for specific job assignments.
