Field Service Specialist chez Diamond Mowers

Field Service Training Specialist

Must be located in one of the following states to apply: FL, GA, AL, or SC.

Overview:
We are seeking a skilled Field Service Training Specialist to provide technical support, service training, and field expertise to our dealer network. This role is hands-on, working directly with dealers and customers to resolve technical issues, deliver service training programs, and ensure that our products perform to the highest standards in the field.

Key Responsibilities:

• Deliver service training to dealer technicians, ensuring proper product maintenance, diagnostics, and repair practices.
• Provide on-site technical support to assist dealers with complex field issues and coordinate resolution with internal engineering and service teams.
• Develop training materials, troubleshooting guides, and best-practice service documentation.
• Support demonstration events and trade shows by providing technical expertise and hands-on product support.
• Gather field data and feedback to share with product support, engineering, and quality teams for continuous improvement.
• Build strong technical relationships with dealer service departments to strengthen overall dealer capability.

Qualifications:

• Technical background in mechanical, electrical, or related fields (degree, certification, or equivalent experience).
• Experience in service training, field service engineering, or technical support roles.
• Experience delivering training in a classroom and field setting.
• Strong troubleshooting and diagnostic skills, with the ability to guide dealer technicians through complex repairs.
• Excellent communication and presentation skills for both classroom and hands-on training.
• Willingness to travel frequently to dealer sites, customer locations, and industry events.
• Self-motivated, detail-oriented, and adaptable to dynamic field conditions.
• Strong knowledge of equipment safety, maintenance, and repair.
• Physically able to demonstrate equipment usage in various environments.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Certification in equipment operation (e.g., forklift, crane, agricultural or industrial equipment) is desirable.

Why Join Us?
In this role, you will be a critical link between our engineering/service teams and our dealer network. Your expertise will ensure that our dealers have the knowledge, skills, and confidence to service products effectively — ultimately driving customer satisfaction and brand loyalty.

Location and Hours:

Location: TBD

Hours: 8:00-5:00

Days of Shift: Monday-Friday

A full benefits package is available for all full-time employees.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.   
• We are committed to being a World Class organization and the greatest partner to our customers. 
• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.  
• When we fail, we will own it, learn from it and make the appropriate changes.
• We will act with exceptional integrity in everything we do. 
• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.
• We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making. 
• We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethics that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way.
• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.   

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.