Housekeeping Supervisor chez Gravity Haus

Description

At Gravity Haus, we believe in creating powerful moments — for our guests, our members, and our team. We’re looking for a Housekeeping Supervisor who is passionate about hospitality, thrives in a fast-paced environment, and takes pride in leading by example. You’ll play a key role in delivering an exceptional guest experience while fostering a supportive and high-performing housekeeping team.

This position is ideal for someone who is hands-on, organized, and dedicated to ensuring that every room and common space reflects the Gravity Haus commitment to comfort, sustainability, and excellence.

Key Responsibilities 

• Lead and support the housekeeping and laundry teams to maintain the highest standards of cleanliness, efficiency, and presentation across all guest rooms and public spaces.
• Build daily housekeeping boards based on arrivals, departures, stayovers, VIPs, and special requests.
• Communicate closely with the Front Desk each day to prioritize early arrivals, late checkouts, and VIP guests.
• Ensure the consistent execution of Gravity Haus service standards and attention to detail in every room.
• Train, coach, and develop team members to ensure safety, efficiency, and growth — creating a positive and motivated work environment.
• Manage scheduling, staffing levels, and workload distribution based on occupancy and operational needs.
• Oversee daily use of Alice (or equivalent task management software) to track and resolve housekeeping and guest requests efficiently.
• Maintain housekeeping equipment, carts, and tools in proper working order and ensure adequate supply levels at all times.
• Monitor and control linen usage, cleaning supplies, and amenity inventory to minimize waste and stay within budget.
• Track minibar refills and usage accurately.
• Review invoices, code expenses, and assist in managing monthly budgets to achieve bottom-line goals.
• Coordinate regularly with Maintenance to report and resolve room or facility issues promptly.
• Participate in the hiring, training, and retention of team members while fostering a pipeline of future leaders.
• Promote teamwork and clear communication across all Gravity Haus departments to ensure a seamless guest experience.
• Serve as a Gravity Haus ambassador — embodying our brand, mission, and hospitality standards.
• Understand and support a 24/7 hospitality operation, including weekends, holidays, and flexible scheduling as needed.

What We’re Looking For

• Previous experience in housekeeping leadership (Supervisor or Senior Attendant role) within a hotel or resort setting.
• Strong organizational, communication, and problem-solving skills.
• Ability to motivate, train, and lead a diverse team.
• Proficiency in English; Spanish language skills preferred.
• Experience using task management and property management software (e.g., Alice, Opera, or similar).
• Strong attention to detail, with the ability to balance efficiency and quality.
• Flexible, hands-on leader willing to step in wherever needed.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, reach, and perform repetitive movements.
• Comfortable working on varying schedules including weekends and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.