MANAGER - COVENANT AT HOME/DME chez Covenant HealthCare
Covenant HealthCare · Saginaw, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Saginaw
Demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.Responsibilities:
- Selects DME personnel through interviewing and hiring procedures.
- Formulates and assists in the orientation process for staff members in coordination with other service supervisors.
- Keeps program personnel up to date with state-of-the-art information.
- Evaluates performance of DME staff annually and assists in formulating professional goals through educational activities, monitoring activities, observations, and feedback. Ensures that corrective actions are addressed timely.
- Assures an adequate inventory of equipment and supplies.
- Reviews DME service programs including approval of patient allowances (non-covered care or write off) employee compensation levels, and other resource constraints.
- Evaluates current programs and growth opportunities and develops implementation plans as needed. Is current on local issues and trends regarding the program and makes recommendations for change.
- Participates in budget formulation and is responsible for all budgeting responsibilities.
- Represents the agency in a professional manner to the public through community roles, academic relationships, and client/professional contacts.
- Performs quality assurance activities and recommends and/or implements follow-up measures based on outcome criteria. Works with the Quality Assurance Specialist to ensure accreditation standards are in compliance.
- Responds to complaints and incidents to resolve conflicts with customers.
- Promote communication between staff and administration through staff and individual meetings and written communication.
- Works with other managers to secure the goals of the agency.
- Responsible for the payroll and timekeeping of staff.
- Implementation and knowledge of policies and procedures.
- Leads departmental meetings on a regular basis.
- Tracks and monitors stats and productivity.
- Other duties as assigned.
Qualifications:
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's Degree required.
- One year of supervisory or administrative experience required.
- Two years of DME experience preferred.
KNOWLEDGE/SKILLS/ABILITIES
- Sales and management knowledge.
- Knowledge of computer systems and software. Proficient in Microsoft Office, Outlook, and Excel.
- Good oral and written skills.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Frequent talking and hearing.
- Frequent lifting 26-50 lbs.
- Occasional standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, stooping, crouching, squatting, twisting, reaching, and handling.
- Occasional near, midrange and far vision.
- Occasional depth perception, visual accommodation, color vision, and field of vision.
- Occasional lifting 0-25 lbs.
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