FlexOps - Assistant Community Manager chez GHP Management

The FlexOps Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement. This role supports multiple communities, driving operational excellence and achieving ownership asset performance expectations through revenue growth, occupancy optimization, and reputation management.

In addition to assisting in the day-to-day management of assigned communities, this role plays a critical part in supporting compliance efforts, conducting audits, and ensuring adherence to regulatory and company policies. The FlexOps Assistant Community Manager is an advocate of GHP’s mission, culture, and operational standards across all communities.

Reports to: Flex Operations Manager

Customer Experience & Leadership:

• Create and maintain a safe, respectful, and productive environment for all team members at the community.
• Help set a Service Excellence standard and inspires the teams to achieve it.
• Promote regular communication and transparency within the Community.
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and uphold company values, employee promise, policies, and initiatives.
• Efficiently handle resident requests and concerns.
• Focus on identifying the challenges early and take corrective measures as necessary.
• Own the employee experience, help drive employee satisfaction and elevate team behaviors.
• Maintain a strong connection of the community team to GHP.
• Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership.
• May have direct reports as applicable.

Compliance, Audits & Operational Excellence:

• Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements.
• Monitor resident files, lease agreements, and community records for accuracy and adherence to policies.
• Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices.
• Support property teams in maintaining updated documentation for compliance reviews and reporting.
• Assist in designing and implementing resident retention programs in alignment with corporate initiatives.

Sales, Marketing & Community Outreach:

• Assist in marketing communities through online advertisements, social media engagement, and community outreach.
• Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow-ups.
• Ensure model units and community spaces are market-ready and presentable at all times.
• Develop and distribute marketing materials based on established templates and branding guidelines such as newsletters, pamphlets, flyers, etc.
• Assist in reputation management by responding to online reviews and resident feedback.

Financial Performance & Budget Support:

• Compute, classify and record data to keep financial records complete.
• Accept rental payments and post rents into the computer system.
• Record monies collected and prepare bank deposit slips on an on-going basis.
• Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit.
• Maintain debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
• Engage in phone calls, emails, door knocking.
• Update DQ notes in Yardi by the 10^th of each month.
• Oversee delinquencies and monitors collection procedures, as applicable.
• Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.
• Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer actions.
• Collect and verify proof of income for prospective residents, if applicable.

Special Projects & Strategic Initiatives:

• Lead and support initiatives that enhance operational efficiency and resident satisfaction.
• Assist with training and mentorship programs for new team members and FlexOps staff.
• Identify opportunities for process improvements and implement solutions to streamline workflows.
• Partner with leadership to execute special projects that drive team performance and organizational success.

CORE COMPETENCIES:

• Customer-Centric Mindset – Put the customer, both internal and external, at the heart of everything.
• Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.
• Communication – Communicates in detail both written, orally and verbally in a professional manner.
• Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Conscious – Makes decisions within assigned role that are fiscally responsible.
• Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.

PROFESSIONAL REQUIREMENTS:

• 2+ years of property management experience in operations or resident services.
• Experience in bookkeeping and financial record-keeping is referred.
• 1+ year of working knowledge using Yardi software.
• Sales and/or leasing experience preferred.
• General office experience, including proficiency in MS Word, Excel, and Outlook.
• Strong knowledge of Fair Housing regulations and compliance best practices.
• Excellent customer service skills with the ability to handle resident inquiries effectively.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

 PHYSICAL REQUIREMENTS:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in and around apartment homes and communities.
• Constantly operate computers and office machinery.
• Regularly position self to bend, stoop, reach, and lift.
• Occasionally lift/move/carry up to 25 lbs. with/without assistance.
• Constantly communicate and interact with coworkers, vendors, residents, and visitors.
• Work in outdoor weather conditions as needed.
• Must be able to travel to sister properties
• May be required to drive golf cart.
• May require a valid driver’s license where driving is a necessary job function and alternative transportation isn't feasible.

COGNITIVE OR MENTAL REQUIREMENTS:

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

 Other duties as assigned.

Compensation Range: $26.00 -$28.00 per hour, DOE. 

 Benefits: Fully paid medical insurance available to employees along with dental and vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.