- Professional
- Bureau à Philadelphia
Position Summary:
The Process Engineer will play a critical role in analyzing, designing, and optimizing business processes to improve operational efficiency, reduce costs, and enhance customer satisfaction. The ideal candidate will have a strong background in process improvement, data analysis, and project management, with a proven ability to apply Six Sigma principles to drive measurable results.
Key Responsibilities:
- Analyze and evaluate current business processes across the insurance value chain (e.g., underwriting, claims processing, policy administration, customer service) to identify inefficiencies and areas for improvement.
- Lead and execute projects to streamline workflows, reduce process variation, and improve quality and turnaround times.
- Collaborate with cross-functional teams, including operations, IT, compliance, and customer service, to implement process improvements and ensure alignment with organizational goals.
- Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and control plans.
- Monitor key performance indicators (KPIs) to track the effectiveness of process improvements and ensure sustained results.
- Conduct data analysis to identify trends, measure process performance, and support decision-making.
- Facilitate workshops and training sessions to promote a culture of continuous improvement and empower employees to contribute to process optimization initiatives.
- Ensure compliance with regulatory requirements and industry standards in all process improvement activities.
- Stay up-to-date with industry trends, best practices, and emerging technologies to identify opportunities for innovation and automation.
Qualifications
Education and Experience:
- 5+ years of experience in process engineering, business process improvement, or a related role, preferably in the insurance or financial services industry.
- Certification in Lean Six Sigma (
Green Belt required;Black Beltpreferredrequired). - Experience in process optimization in Insurance or Financial Services industry (Property and Casualty experience preferred)
Skills and Competencies:
- Strong knowledge of Lean Six Sigma principles, tools, and methodologies.
- Experience in process mapping, workflow analysis, and process redesign.
- Excellent problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions.
- Strong project management skills, including the ability to manage multiple initiatives and meet deadlines.
- Exceptional communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
- Knowledge of insurance industry processes, regulations, and best practices is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Company
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
