Fleet Service Representative chez City of Miami Beach, FL
City of Miami Beach, FL · Miami Beach, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Miami Beach
About the Department
Multi functional position that performs difficult technical and routine administrative work in the coordination of vehicle service and parts, including tracking the flow from entry point to the ready line. Maintains vehicle, parts, labor, sublet, and warranty records in the fleet management system. Customer service is the top priority job. Implement a new spirit of cooperation and encourage teamwork towards a common goal of customer satisfaction. Managing the flow of vehicles from entry point to ready line, while coordinating customer complaints, scheduling mechanics labor hours and acquiring parts in a timely manner, including parts inventory tracking. Schedules work with outside vendors and ensure timeliness and quality expectations are met.
Position Duties
Analyzes and assigns customer vehicle repair complaints to mechanics and enters data into the fleet management system
Prepares mechanic assignment schedule log, prioritizing workload and ensuring no conflicts
Generates and schedules proactive vehicle preventive maintenance reports in the fleet management system
Test drives and quality checks fleet vehicle/equipment
Generates awaiting on parts report daily, and follows up with the fleet warehouse personnel
Enters new vehicle information into the fleet management system
Identifies warranty issues relating to vehicles and parts
Inputs vendor invoices into the fleet management system
Records all parts received into the inventory (Fleet) management system
Tracks parts received and issued in the fleet management system
Tracks vehicle status from entry point to ready line
Locates and purchases necessary parts for repairs and inventory
Maintains inventory levels and ensures that the inventory represents the current fleet
Eliminates obsolete items and ensures that product does not exceed its shelf life
Responds to manufacturer recall and ensures vehicles are available to dealers as necessary
Prepares the warehouse for quarterly checks and annual inventory
Develops inventory thresholds levels that ensure parts availability
Minimum Qualifications
One (1) year experience in a customer service fleet environment
One (1) year experience in automotive inventory control
Ability to lift up to 30 pounds
Driver's license
Shift work including nights, weekends, and holidays
Physical Requirements:
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, spreadsheet, calculator, copier, and fax machine
Knowledge of fork lift operation with occasional walking, moving, climbing, carrying, bending, kneeling, crawling reaching, handling, sitting, standing pushing, pulling and lifting (30 lbs.)
Work is occasionally performed in various weather conditions, that being exposed to heat, humidity, cold, wet and windy weather
Work is occasionally performed under hazardous conditions, i.e., close quarters or near chemicals
For all positions:
- Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
- Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
- Ability to maintain regular and punctual attendance.
- Performs related work as required
- Reports to work as directed during an emergency as an essential employee of the City of Miami Beach
For all technical, professional, supervisory and managerial positions:
- Ability to develop innovative and creative solutions to issues consistent with the City's strategic plan.
Applicants must detail any related work experience on the application or risk disqualification. It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application. Postuler maintenant
