Hospice Marketing Director - Full Time - Salaried chez Pennant

JOB SUMMARY

The Marketing Liaison Director interfaces with hospitals, skilled nursing homes, board and care homes and outpatient discharge planning services, and physician offices. Provides and acts as a community resource and public relations representative in facilitating safe quality healthcare in our communities.

The Marketing Liaison Director is expected to generate appropriate patient referrals/ admissions by establishing and maintaining professional relationships with all referral sources.

DUTIES & RESPONSIBILITIES

• Generate business by creating new and maintaining existing relationships with physicians and other medical professionals, community and senior organizations, hospitals, appropriate special interest groups, discharge planners, nursing home professionals, assisted living facilities, and other potential referral sources.
• Contacts, prepares and conducts sales and educational presentations for physicians, businesses and local community groups regarding home care services and benefits.
• Assists the Director of Business Development in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.  Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.
• Exceed client and internal expectations by providing daily communication and creative solutions to problems and bringing a positive attitude.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Documents all physician office visits, referral source visits, follow up, phone calls and gifts. A minimum of 50 documented quality interactions per week.
• Ensures all communications, messaging and branding is aligned with the Vesper Hospice culture.
• Builds and monitors community, customer, and payer and patient perceptions of Vesper Hospice as a high-quality provider of services.
• Strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of Home Health and Palliative Care and Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Cornerstone Healthcare, Inc.
• Monitors and reports cost effectiveness of marketing efforts.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in marketing, Business Administration, or related field, Master's Degree preferred.
• At least three years' experience in health care marketing preferably in Hospice/Home Health care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

WORKING ENVIRONMENT

The Business Development Director may be exposed to the following in their working environment:

• Blood & Bodily fluids
• Disease
• TB (to require mask)
• Latex
• Hazardous Drugs
• Mechanical / Electrical
• Odors
• Chemicals

Employees are asked to sign a statement indicating whether they can perform the essential functions of their position, which may include the following:

• Medium Classification of physical activity: Max = 50 lbs, Frequent = 25 lbs, Occasional = 10 lbs
• 20-50% of the day will include the following Physical Requirements:
• Sitting, Twisting/turning from the waist
• Standing, Climbing, Crawling, Left/Right foot movement, Walking, Bending, Kneeling, Squatting
• Push/Pull objects, Reaching above shoulder level, Reaching below shoulder level
• Handing (holding, grasping, working with hands), and
• Repetitive movement of the hand (includes typing and 10-key use).

Requests for accommodation will be considered on an individual basis.