Gumbo Limbo - Guest Services Specialist - P/T chez City of Boca Raton, FL
City of Boca Raton, FL · Boca Raton, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Boca Raton
About the Department
Location:
Gumbo Limbo Nature Center
Schedule:
Tuesday, Wednesday, and Sunday: 8:30 am - 4:30 pm.
Weekend, Evenings, and Holidays as required.
General Definition of Work:
Performs intermediate paraprofessional clerical work and assists with the daily operations of the community center and box office; provides customer service in a municipal office setting. Work is performed under general supervision.
Position Duties
- Completes lead work in box office and at front desk.
- Provides exceptional customer service.
- Provides research and analysis of various programs.
- Implements customer service training programs.
- Resolves customer issues.
- Processes customer refunds and cancellations.
- Handles token machine cash outs and money collection.
- Relays accurate information to the public.
- Acts as a receptionist, answers telephone inquiries.
- Operates standard office equipment.
- Provides tours to new staff and to the public.
- Provides back-up for ride operators.
- Creates spreadsheets to track attendance figures.
- Completes daily deposits.
- Maintains and updates customer records.
- Prepares and checks forms, records, and applications for accuracy, completeness, and conformity to established standards.
- Creates flyers, signs, posters, and other promotional materials as needed.
- Assists with special events.
- Assists with room set-ups and breakdowns.
- Performs related tasks as related.
Minimum Qualifications
Knowledge of:
- Standard office practices, procedures, equipment, and clerical techniques.
- Microsoft Office programs, business English, spelling and arithmetic.
- Make arithmetical calculations and file alphabetically.
- Establish and maintain effective working relationships with associates and the general public.
- Understand and follow oral and written instructions.
- Operate basic video and audio equipment.
- Learn new computer programs.
Other Qualifications
Education and Experience:
- Any combination of education and experience equivalent to graduation from high school.
- Two (2) years of experience with Microsoft applications.
- Two (2) years of experience with cash handling.
- Two (2) years of customer service and office work experience.
- Possession of a valid State of Florida Class "E" driver's license with no more than six (6) points in a three (3) year period.
The background check process for this position may include:
- Criminal Background Check
- Employment Verification
- Motor Vehicles Report (MVR) Check
- Workers' Compensation
- Physical
- Drug and Alcohol Screen
