Automotive Fixed Operations Manager chez Dealertire

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work-sites.  

Essential Duties & Responsibilities 

Leadership  

Acts as Team Leader and mentor to Technicians  

Maintains daily contact with Technicians both in-person and over-the-phone  

Schedules Technicians and distributes workload  

Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs  

Hires new Technicians and coordinates the smooth transition through orientation into regular service  

Ensures Technicians receive appropriate technical support to maximize production  

Shares methods, aids, and techniques to enhance Technician performance  

Identifies high-potential Technicians and schedules advanced and cross training opportunities  

Communicates employee strengths and opportunities for improvement  

Provides balanced "in-the-moment" feedback  

Proactively addresses performance deficiencies and takes steps to correct  

Writes development plans when necessary  

Authors and conducts formal performance reviews annually  

Operations  

Acts as the "Pivot-point" between customers, Technicians, and home office  

Initiates new business relationships at auctions, rental agencies, and auto dealers  

Builds on current customer relationships to effectively expand into new services  

Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.  

Conducts weekly/monthly utilization review of client/department accounts  

Checks the quality of reconditioned repairs to ensure Company standards  

Utilizes quality checks as aids to create additional revenue opportunities  

Leads monthly Technician meetings to share the happenings and direction of the Company  

Checks the quality of reconditioned repairs to ensure Company standards  

Utilizes quality checks as aids to create additional revenue opportunities  

Improves personal sales skills, knowledge, and abilities  

Administrative  

Oversees compliance with all facility regulatory standards and Company policies  

Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly  

Manages supply levels and inventories while controlling shop waste  

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code  

Prepares operational updates and Technician performance reports   

Qualifications  

Experience coaching and managing team performance  

Background managing multiple projects with various timelines and often conflicting priorities 

Service orientation with ability to work across sales channels to create added value 

Demonstrated presentation skills  

Credible and persuasive communicator and active listener  

Solid understanding of financial results and material costs  

Proper judgment and common-sense decision-making when solving problems and creating solutions ​