CRM Analyst chez Mohave College, AZ

About the Department

Are you passionate about using technology to enhance the student experience? Mohave College is seeking a forward-thinking CRM Analyst who thrives at the intersection of data, technology, and student success. In this pivotal role, you’ll help shape how we connect with and support students throughout their journey — from recruitment to graduation.

The ideal candidate is a proactive and detail-oriented professional who bridges technology with student services. They possess strong analytical and problem-solving skills, with experience supporting or managing CRM systems such as Ellucian CRM Recruit and CRM Advise built on the Microsoft Dynamics platform. They understand data integrity, reporting, and workflow automation, and are comfortable working collaboratively across IT and Student Services departments.

If you’re someone who takes initiative, communicates clearly, and is committed to improving efficiency, data quality, and user experience within higher education systems — we invite you to bring your expertise and innovation to Mohave College, where technology drives connection and success.

What We’ll Love About You

• You approach challenges with curiosity and creativity, using data to drive smart decisions and continuous improvement.
• You’re a connector — able to translate technical concepts into meaningful solutions that improve the student journey.
• You thrive in collaboration, partnering with IT, Student Services, and leadership to optimize CRM tools and streamline workflows.
• You demonstrate precision and accountability when managing data, reporting, and automation processes.
• You’re proactive, adaptable, and passionate about leveraging technology to strengthen the college’s mission and impact.

What you'll love about us: 

• We create the future by cultivating relentless curiosity in our students and each other to unlock new opportunities and break barriers. We take risks, adapt to oncoming challenges and opportunities, and engineer new ideas as we learn together from our mistakes and successes.  
• We engage fearlessly, bringing passion and energy to our work by dreaming big, being bold, having fun, and fostering a caring environment. Celebrating each other and our results with enthusiasm makes our work meaningful and exciting. 
• We build together. Our individual differences and backgrounds strengthen our teams, where we seek input and ensure every voice is heard. We amplify our impact when we empower each other to take ownership and work together toward a common vision. 
• We live authentically, being our best when we share information openly, create clarity, invite stakeholders to participate in decision-making, and communicate with the utmost respect. 
• We care! We care about our students, our communities, and each other, finding ways to actively engage and invest in the success of those we serve.

Benefits

• Medical/Dental/Vision/Life Insurance/FSA, HSA -see more detailed information here.
• PTO
  • 120 hours per year - Staff
  • 18 hours per year - 9-Month Faculty
  • 35 hours per year - 12-Month Faculty
• Paid Holidays
  • 21 days - Staff
  • 26 days - 9-month Faculty
  • 39 days - 12-Month Faculty
• Sick Leave – 40 hours per year
• ASRS (Arizona State Retirement System)
• Tuition Voucher (to use towards Mohave courses)
• Summer hours - 4-day work week
• Work Life Balance – schedule, hybrid, potential remote work. (approved positions)

Position Duties

1. Analysis & Workflows: Collaborate with functional offices to gather requirements, analyze and map business processes, and translate needs into effective CRM workflows or enhancements.
2. Reporting & Dashboards: Design, develop, and maintain dashboards and scheduled reports to provide actionable insights that support recruitment and advising initiatives.
3. System Testing & Implementation: Assist departments in evaluating and testing CRM system upgrades and new releases performed by vendors; assess impacts, validate functionality, and support smooth implementation.
4. System Improvements & Optimization: Recommend and advise on CRM updates, enhancements, and process improvements to increase efficiency, effectiveness, and alignment with institutional goals.
5. Integrations: Support data integrations between CRM, Colleague, and third-party applications.
6. Liaison & Coordination: Act as a liaison between IT, Recruitment, and Advising, and third-party vendors to coordinate cross-departmental priorities, analyze issues, and implement effective solutions.
7. Data Quality & Retention: Monitor data quality and retention; establish standards and collaborate with departments to maintain accuracy, ensuring adherence to FERPA, institutional data governance policies, and Arizona state records retention schedules.
8. Departmental Support & Collaboration: Assist the Administrative Computing department with other projects, system support, or initiatives as needed.

Minimum Qualifications

Minimum:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience with CRM systems, preferably Ellucian CRM Recruit or CRM Advise, including configuration, workflow management, reporting, system integration, and familiarity with Colleague or Microsoft Dynamics platforms.
• Understanding of higher education processes in recruitment, advising, and student success.
• Strong proficiency with SQL and reporting/data visualization tools such as Ellucian Insights, Tableau, or Microsoft Power BI; experience with programming languages a plus.
• Ability to research, troubleshoot, and resolve software or data-related issues effectively.
• Strong ability to communicate with both technical and non-technical users and work collaboratively across IT, Student Services, and other departments.
• Knowledge of FERPA, institutional data governance standards, and best practices to ensure accuracy, security, and retention of data.
• Strong focus on data quality, accuracy, and integrity in all work performed.

• Analytical Thinking – Uses resourcefulness to tap as-yet-unknown sources. Integrates and analyzes all relevant data and information and reduces that information down to manageable components and/or charts, diagrams or graphs. Identifies a number of solutions to the problem by identifying and evaluating the various options developed and selects the most effective solution.
• Effective Communications – Receives and learns from feedback. Builds effective formal and informal communication channels. Shows tact and diplomacy while maintaining open, honest dialogue with coworkers and campus partners. Keeps relevant people accurately informed and up-to-date of both positive and potentially negative information. Actively listens to and synthesizes perspectives of others.
• Customer Focus – Skillfully serves customer base. Maintains composure during stressful or difficult situations. Demonstrates to the customer that they are being heard and that their feelings about situation are understood. Looks at the organization through the eyes of the client and his needs; makes improvements accordingly.
• Teamwork – Cooperates with other members to achieve the workgroup's goals. Builds and maintains effective working relationships with peers and campus partners. Shares accountability in team situations. Assists others, voluntarily, positively, and without controlling or dominating. Actively participates in team meeting and contributes to team decision making. Demonstrates flexibility and willingness to step out of comfort zone to support team and goals. Appropriately gives and is open to feedback from team and coworkers. Embraces a shared understanding of team participation roles, responsibilities, and decision making.
• Technical Proficiency – Understands the technical difficulty and complexity of work undertaken and advises others accordingly. Seeks to learn additional technical skills and or build knowledge relevant to the job role. Accomplishes the technical tasks required by the work unit largely independently. Seeks other professionals and specialists to collaborate on innovative application of technical proficiency. Ensures the appropriately applied procedures, requirements, regulations, or policies related to specialized areas of expertise in the production of work-unit outputs or results.

Other Qualifications

It is the responsibility of each applicant to have all the following documents on file in the Employee Services office by the deadline date in order to continue in the application process for this position. Application materials will not be returned.
 

1. A complete online employment application form. Please do not state 'see resume' on any part of the application. Blank spaces may be cause for rejection of the application.
2. Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
3. Resume or curriculum vitae. Optional, but encouraged.
4. Transcripts of all college work. (Unofficial transcripts or photocopies will be accepted to establish the application file. Official transcripts will be required if the candidate is offered the position.)

• If any of the above-listed materials are missing or incomplete, the application will not be considered.
• Items 2-4 may either be attached electronically to the application or mailed to the address below (position number must be included on all documents):