Systems Engineer chez NETWORK DOCTOR LLC

Description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be.

This position is to a dual role, providing Onsite Technical Support 4-5days a week. The onsite support is in San Francisco, CA. Some primary responsibilities when onsite would include hardware review, imaging and setup of new laptops/phones. The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment.

In our industry, and more specifically the MSP sector, it's difficult to capture all facets of a position, but we'll try our best.

Job Responsibilities and Duties

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
  • Modern enterprise networks and systems, including hardware.
  • Proficient experience with updating SharePoint sites, managing permissions, and storage.
  • Administer, configure, maintain, and upgrade VMware server hosts
  • Windows Server & Active Directory
  • Networking Infrastructure - firewalls, switches, WAPs, services, high-availability solutions.
  • Financial Application maintenance and troubleshooting i.e. QuickBooks, Microsoft Dynamics GP, Sage 300 ERP or similar
  • Microsoft Office 365/Exchange Online/Azure and Entra ID experience and email security & filtering solutions.
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Communicate necessary updates to other Systems Engineers on the remote and field teams.
  • Configure & manage Windows Servers & Exchange Servers with PowerShell
  • Administer and configure NAS and SAN technologies from various vendors
  • Install, configure, and troubleshoot network equipment - routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using Datto, Veeam, Shadow Protect, eVault, Zerto,  and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Maintain detailed inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Meticulous documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Significant communication with team members and stakeholders.

Qualifications

This job absolutely requires the following - do not apply if you don't have:

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team
• A drivers license and vehicle of your own and the ability to travel to client locations

You're probably right for this job if you have:

• 3 + years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement