Medical Assistant Team Lead (FT, 40 Hours, Days) chez Boston Medical Center

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.  The Medical Assistant Team Lead coordinates the daily Medical Assistant staffing needs with the Team Coordinator, monitors the patient rooming/workflow of the Medical Assistants, serves as a liaison between management and staff, communicates with RNs and Clinicians to solve clinic flow issues, monitor/audits exam Room readiness/ supplies ordering and Wait Time Board updates by MAs, assists with staff on-boarding and training.

Position: Medical Assistant Team Lead

Department: Pedi Specialties Clinic

Schedule: Full Time, 40 Hours, Days

JOB REQUIREMENTS

EDUCATION:

An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate staff through demonstration of best practices and leading by example.

• Excellent organizational skills to set priorities and efficiently complete assigned work.

• Ability to effectively speak, read, and write English.

• Requires excellent communication, interpersonal and problem solving skills.

• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

• Ability to work independently and to make decisions based on department polices and established procedures..

• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.

• Must be able to maintain strict protocols of all confidential or sensitive information

• In the clinical area the Medical Assistant Lead, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. [Fill in/back up Medical Assistants, as needed].

Mon-Fri 9:00am-5:30pm

Equal Opportunity Employer/Disabled/Veterans

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