Housekeeping Supervisor chez Alila Napa Valley (Hyatt)

Overview:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  

At Alila Napa Valley, a Forbes Four-Star Hyatt property in the heart of California wine country, we are committed to delivering personalized, thoughtful hospitality. We are currently seeking a Housekeeping Supervisor to join our Rooms Division team. This role plays a vital part in maintaining the highest standards of cleanliness, guest satisfaction, and team performance across the resort.

The Housekeeping Supervisor reports to the Executive Housekeeper and supports the daily operations of the housekeeping team.

Why Work With Us:
•    Competitive salary and benefits package
•    Paid time off from date of hire
•    Medical, dental, and vision insurance
•    12 free nights at Hyatt hotels worldwide + colleague rates
•    $1,000 annual wellness/education reimbursement
•    A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
•    Inspect guest rooms and public areas to ensure they meet brand and Forbes Five-Star cleanliness standards.
•    Supervise, train, and support housekeeping colleagues on their daily assignments and professional development.
•    Assist with scheduling, inventory management, and operational planning.
•    Respond to and resolve guest concerns related to room cleanliness or service.
•    Conduct colleague check-ins, provide coaching and feedback, and support performance evaluations.
•    Assist with onboarding and training new team members.
•    Maintain accurate records of room status, cleaning schedules, and colleague attendance.
•    Collaborate closely with Front Office, Engineering, and Laundry teams to ensure timely room readiness and guest satisfaction.
 

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications:
•    Minimum of 1 year of experience in housekeeping within a hotel environment.
•    Prior supervisory experience strongly preferred.
•    Strong communication, organizational, and interpersonal skills.
•    Proficiency with basic computer systems; experience with Opera or HotSOS is a plus.
•    Ability to remain calm and professional in a fast-paced, guest-facing environment.
•    Bilingual (Spanish) or multilingual strongly preferred.

Physical Requirements:
•    Ability to stand and walk for extended periods.
•    Must be able to lift, push, and pull up to 50 pounds.
•    Must be available to work weekends, holidays, and evenings as required.