Customer Service Representative chez Minth Tennessee International, Inc.

Our company is seeking to hire a Customer Service Representative and join a growing automotive industry company. 

The Customer Service Representative will provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.  Develop the master production plan to satisfy customer demand while carrying minimum effective inventory. Additional duties:

• Pull in Customer releases on a daily/weekly basis
• Perform release comparisons to ensure requirements do not exceed the maximum 15% allowed. Report any/all variances
• Ensure information are verified/adjusted on a weekly basis
• Maintain professional relationships with internal and external customers 
• Make necessary arrangements to ensure Customers receive parts per release requirements
• Communicate any changes/adjustments with releases to the appropriate personnel
• Participate in daily meetings with pertinent information regarding past due status, Customer requirements and timing of requirements
• Perform required updates in SMART, DDL or any other portals needed, mandated by the Customer
• Ensure ASN’s are transmitted/received by Customers promptly. Report/resolve any issues
• Plans and prepares production schedule for manufacture of industrial or commercial products:  Draw up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
• Makes recommendations on production shutdowns and overtime based on inventory levels, customer schedules and equipment availability.
• Plans and schedules workflow for each department and operations according to previously established manufacturing sequences and lead time.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Prepares production reports.
• Reviews schedules daily to purge unnecessary quantities due to repaired items being filtered back into process or schedules not completed due to required changeovers.
• Any other duties as assigned.

To qualify for this role you must meet the following:

• High School Diploma or equivalent.
• 2 years or more, progressive customer service or direct marketing experience. 

Key to being successful in this role: 

• Excellent verbal/written communication. 
• Must be able to work well under pressure. 
• Be able to juggle many projects at one time. 
• Must have an excellent sense of priorities. 
• Able to work different hours and shifts as needed

Why work for Minth? Here are the advantages of working at Minth. 

• International development platform
• Dynamic and efficient team
• All-round personal improvement
• Personalized humanistic care
• Diversified working atmosphere
• Modern office setting
• Competitive compensation package