Supervisor, Multi-Department Crisis Response TeamMDCRT chez Los Angeles Homeless Services Authority, CA

About the Department

The  seeks motivated professionals who want to use their talents and skills to make a difference.  Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives.  If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team.  LAHSA is leading the fight to end homelessness in LA County.  Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package. 
 
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.  As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.  

The supervisor will assist with oversight of general day-to-day and staff operations of the team. This position will oversee the System Navigators, Data Coordinator, and Data Specialist, to ensure data integrity, assist in training, and ensure entry of client level data from outreach services is being accurately recorded into the HMIS system. The Supervisor will be a liaison with the HMIS team members.

Note: This examination will remain open until the needs of the service are met and is subject to closure without prior notice.  Job applications/Resumes received by October 31, 2025, will receive first consideration.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Position Duties

• Supervise System Navigators, MDCRT Coordinators, and the Data Specialists.  Ensure that data is accurate, up-to-date, and reflective of the work being done.
• Run reports regularly to provide data to inform their supervision of staff.
• Monitor departmental progress toward contract goals. 
• Analyze service data to identify trends regarding geographic coverage, the effectiveness of engagement, resource needs, etc. 
• Develop monthly reports detailing the work of the department for distribution to funders and elected officials. 
• Provide training to MDCRT staff on the use of HMIS and other digital tools (including the use of hardware) to maximize efficiency in the field.
• Identify and escalate any data integrity or data collection challenges to the upper management team and assist as appropriate to develop solutions to those challenges. 
• Maintain customer confidence and protect operations by keeping information confidential. 
• Maintain professional relationships with offices of local government, and City and County Departments. 
• Represent LAHSA at community meetings and conduct presentations with selected groups. 
• Review Request for Service. 
• Perform other duties as assigned.

Minimum Qualifications

• Advanced level of experience with MS Office Suite, Looker, or other database platforms. 
• Strong analytical ability. 
• Strong verbal and written communication skills. 
• Ability to interact effectively with a wide range of constituents. 
• Work independently, be proactive, and exercise good judgment. 
• Flexibility to work with individuals with varying work styles. 
• Excellent time management and organization skills. 
• Service-minded and open to new ideas and approaches. 
• Attention to detail. 

Other Qualifications

• BA/BS Degree from an accredited college or university is strongly preferred; however, an equivalent combination of applicable training and experience may be substituted for education requirement. 
• Minimum two (2) years’ experience working in social services, especially with the homeless population. 

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three (3) years. 

An electronic version of all submittals is required.  Interested candidates should apply immediately by submitting a job application, comprehensive resume and compelling cover letter of interest to the job posting found on government jobs.com.

Job applications/Resumes received by October 31, 2025, will receive first consideration.

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at [email protected] to initiate the interactive process.
  
Residency Requirement:  This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at [email protected].

We are an Equal Opportunity / E-Verify Employer