STUDENT SUCCESS COACH - CONTRACT - NONBENEFITTED chez MAINE COMMUNITY COLLEGE SYSTEM

Description

Bargaining Unit/Salary Level:  This is a part-time (30 hours per week), contract, non-benefited position through June 30, 2026, with no guarantee of continued employment beyond that date. The position is in-person, based on the Wells campus, and pays $28.00 per hour.

SUMMARY

York County Community College (YCCC), a dynamic institution with a proud 30-year history of transforming lives and communities throughout York County, Maine, is seeking a Student Success Coach to join our Student Experience team.  Reporting to the Director of Student and Academic Success, this position is responsible for onboarding and retaining students in degree programs as well as supporting and coaching non-matriculated students. The Student Success Coach will provide individualized advising, conduct academic progress reviews, and administer academic and student support services. A key focus of this role is to develop and implement proactive retention strategies that help students persist toward their academic goals and complete their programs of study. The Student Success Coach will work closely with admissions, financial aid, faculty, and staff advisors to ensure a seamless, student-centered experience that fosters persistence, achievement, and degree completion.

At YCCC, our mission is to develop an educated, skilled, and adaptable workforce that drives socioeconomic mobility for our students and creates economic and civic prosperity for our communities. We view all learning as valuable and critical to workforce development, and we consider all learners to be students, regardless of whether they are enrolled in credit or non-credit programs. The Student Success Coach will champion the college's mission-driven approach, which recognizes that all forms of learning have the power to transform lives and communities.

As a key contributor to the Student Experience, the Student Success Coach will be a champion of YCCC’s Mission, Vision, and Purpose (MVP), an advocate for our One College plan, and a visible representative of our workplace culture as outlined in United by Purpose. We seek individuals who will bring positivity, collaboration, innovation, and service excellence to their work with students, families, and colleagues alike.

The ideal candidate will bring strategic insight, creativity, and strong interpersonal and leadership skills to the role. They will be passionate about removing barriers to higher education and creating pathways to opportunity for all students. This position offers a meaningful opportunity to directly influence the future of YCCC by leading efforts that connect individuals, families, and communities to the life-changing power of education.

DUTIES AND RESPONSIBILITIES:

• Provide proactive, student-centered advising to a caseload of students from onboarding through graduation.

• Develop and implement student retention initiatives that support persistence and completion.

• Collaborate closely with admissions, financial aid, faculty, and staff to ensure seamless student support.

• Conduct regular outreach to at-risk students, using data and case management strategies to promote success.

• Support the development and facilitation of academic learning communities and student success programming.

• Maintain accurate advising records and utilize the student information system to track progress and ensure data integrity.

• Connect students with campus and community resources as appropriate.

• Participate actively in Student Experience events and contribute to ongoing assessment and continuous improvement efforts.

MINIMUM QUALIFICATIONS: 

• Bachelor's degree

• Two years of experience in higher education, or relevant experience.

• Knowledge of and experience in student advising and/or admissions

• Excellent interpersonal and presentation skills

DESIRED QUALIFICATIONS: 

• Master’s degree

• Four years of recent experience in community college admissions and/or student advising

• Knowledge of best practices in academic learning communities

• Excellent writing and presentation skills

• Experience in program management

OTHER KNOWLEDGE, SKILLS, AND ABILITIES: 

• Two to four years of related experience, preferably in a community college setting

• Excellent written and oral communication skills

• Strong interpersonal, relationship-building, group facilitation and problem-solving skills

• Knowledge of and proven experience with educational environment, school and college cultures, and adult education

• Proven program management ability and experience

• Sales management and/or marketing experience

• Computer skills to include Microsoft Office Suite, electronic communications and social media are essential and would ideally include Anthology.  Ability to work effectively with data and ensure its integrity

APPLICATION PROCEDURES: Position is available until filled. Employment contingent upon successful completion or references and background check.  Must be eligible and remain eligible to work in the United States. YCCC does not provide visa sponsorship.

If you are a proactive, student-centered professional with a passion for supporting learners and a deep appreciation for the transformative power of education, we invite you to join our team at York County Community College as a Student Success Coach. In this vital role, you will provide holistic advising, implement student success strategies, and connect students with the resources they need to persist and complete their academic goals. This is an exciting opportunity to advance our mission, foster student achievement, and make a meaningful impact on the lives of our students and the communities we serve.

York County Community College (YCCC) is proud to be a Recovery Friendly Workplace, a Second Chance Employer, and a Veterans Friendly Workplace. We are committed to fostering an inclusive, supportive environment that values the unique experiences and contributions of individuals from all walks of life. At YCCC, we believe in empowering all members of our community to thrive and succeed in both their professional and personal journeys.

York County Community College is an equal opportunity employer and actively seeks a diverse pool of candidates.  We provide reasonable accommodation to qualified individuals with disabilities upon request.  For more information, please contact 207-216-4444.

Explore YCCC at https://www.yccc.edu/

Qualifications

a. FORMAL EDUCATION/TRAINING: (diploma, degrees, licenses, certificates):

Essential:
· Baccalaureate degree.
· Two years of experience in higher education, or relevant experience. Knowledge of and experience in student advising and/or admissions.
· Excellent interpersonal and presentation skills.

Desirable:
Master's degree, 4 years of recent experience in community college admissions and/or student advising, knowledge of best practices in academic learning communities, excellent writing, and presentations skills. Experience in program management.

b. NECESSARY OR USEFUL KNOWLEDGE, SKILLS & EXPERIENCE (type and number of years:)

1. 2-4 years of related experience, preferably in a community college setting.

2. Excellent written and oral communication skills

3. Strong interpersonal, relationship-building, group facilitation and problem-solving skills.

4. Knowledge of and proven experience with educational environment, school and college cultures, and adult education

5. Proven program management ability and experience

6. Safes management and/or marketing experience

7. Computer skills to Include Microsoft Office Suite, electronic communications and social media are essential and would ideally include Jenzabar EX. Ability to work effectively with data and ensure its integrity.