Director, Retail Operations chez Brookfield

Location

Brookfield Place New York - 225 Liberty Street, Suite 4301

Job Description

We are seeking a Director, Retail to join the Brookfield Properties U.S. Office Division in New York. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

The Director, Retail acts as a liaison between Brookfield and retail tenants to maintain best-in-class service, standards, and performance across the properties. As the primary client relationship manager for the tenant for any inquiries, information, this role requires comprehensive tenant hospitality – from onboarding and construction to ongoing operations while maintaining exceptional tenant relationships.

• Serve as the primary relationship manager for retail tenants, addressing inquiries, lease matters, repairs, and operational issues with diplomacy and efficiency

• Walk the campuses daily to monitor individual store and overall campus appearance to maintain a first-class complex standard 

• Provide feedback and support to the Property Management Team so that they may ensure a clean, safe, and secure environment with attention to detail in all operational aspects. Specific areas include, but are not limited to, safety and security, repair and maintenance, capital planning, crisis management, sustainability, and vendor oversight

• Build and maintain proactive relationships with tenant leadership, regularly visiting stores to understand business needs and gather feedback

• Oversee tenant onboarding from lease signing to store opening, coordinating with leasing, design, construction, and Property Management teams to ensure timely execution

• Manage move-ins, move-outs, renovations, and general store maintenance in alignment with Brookfield standards

• Ensure operational compliance with lease terms, store hours, visual merchandising guidelines, and customer service expectations through regular inspections

• Liaise with internal departments (Brookfield, Property Management) to resolve tenant issues and maintain service excellence

• Monitor and report on tenant performance, sales analytics, market trends, and foot traffic metrics; develop dashboards for strategic insights

• Collaborate with marketing, PR, and events teams to support grand openings, press announcements, and asset-level campaigns

• Partner with Arts & Events and Marketing to activate programs that drive traffic and enhance retail experience

• Maintain a first-class shopping environment by walking the complex daily and supporting Property Management in ensuring cleanliness, safety, and operational excellence

• Support capital and operating budget planning in partnership with Property Management

• Develop strategic plans with Asset Management, Leasing, and Marketing to drive value and position the asset for growth

• Cultivate relationships with tourism groups, community organizations, and key stakeholders to enhance tenant visibility and engagement

• Address disputes and delays professionally, balancing tenant satisfaction with landlord interests

• Assist in preparing tenant performance reports and renewal strategies

• Bachelor’s degree in business, Real Estate, Hospitality, or a related field; advanced degree a plus

• 10+ years of experience in retail operations, property management, or tenant relations, preferably within commercial real estate

• Proven track record of managing client relationships and delivering best-in-class tenant service

• Strong understanding of lease administration, tenant onboarding, and operational compliance

• Experience coordinating with cross-functional teams including leasing, design, construction, marketing, and property management

• Ability to analyze retail performance metrics, market trends, and sales data to inform strategy

• Skilled in conflict resolution and navigating complex tenant issues with diplomacy and professionalism

•  Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels

• Strong organizational and project management skills, with the ability to oversee multiple initiatives simultaneously

• Familiarity with budgeting, capital planning, and operational expense management

• Experience brand-aligned customer experience initiatives

• High attention to detail in maintaining visual standards, store appearance, and overall asset presentation

• Proficiency in developing dashboards and reporting tools to track foot traffic and performance metrics

• Ability to work in a fast-paced, dynamic environment with a commitment to continuous improvement

• Knowledge of sustainability, safety, and crisis management practices within retail environments

• Collaborative mindset with a passion for enhancing the retail experience and driving asset value

• Strong sense of ownership, pride, and autonomy

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.

End your job search and find your career today, at Brookfield Properties.

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits:

Salary Type: Exempt

Pay Frequency: Bi-weekly

Annual Base Salary Range: $160K–$185K

Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan

Dental Coverage: Yes, under Brookfield Medical Plan

Vision Coverage: Yes, under Brookfield Medical Plan

Retirement: 401(k)

Insurance: Employer-paid life & short/long term disability

Brookfield Properties is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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