In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
Description of Task to be Performed:
Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the
candidate on all aspects of the user interactions.
There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.
This position is on-site with our customer in Quantico, VA.
This position requires an active Top Secret clearance and the ability to successfully pass a polygraph and obtain SCI accesses.
Description of Task to be Performed:Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train thecandidate on all aspects of the user interactions.There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.This position is on-site with our customer in Quantico, VA.This position requires an active Top Secret clearance and the ability to successfully pass a polygraph and obtain SCI accesses.
Required Qualifications:
Education: Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
Excellent verbal and written communication skills.
Preferred Qualifications:
Experience with Mobile application support
Experience providing the “customers” voice to the testing process
Benefits
·Generous cost sharing for medical insurance for the employee and dependents
·100% company paid dental insurance for employees and dependents
·100% company paid long-term and short term disability insurance
·100% company paid vision insurance for employees and dependents
·401k plan with generous match and 100% immediate vesting
·Competitive Pay
·Generous paid leave and holiday package
·Tuition and training reimbursement
·Life and AD&D Insurance
About AnaVation
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Vous pouvez configurer votre navigateur pour qu'il bloque ces cookies, mais certaines parties du site risquent alors de ne pas fonctionner.
Sécurité
Expérience utilisateur
Cookies ciblés
Ces cookies sont placés par nos partenaires publicitaires via notre site web. Ils peuvent être utilisés par ces entreprises pour créer un profil de vos intérêts et vous montrer des publicités pertinentes ailleurs.
Google Analytics
Google Ads
Nous utilisons des cookies
🍪
Notre site web utilise des cookies et des technologies similaires pour personnaliser le contenu, optimiser l'expérience de l'utilisateur, individualiser et évaluer la publicité. En cliquant sur OK ou en activant une option dans les paramètres des cookies, vous acceptez cela.
Les meilleurs emplois à distance par courriel
Rejoins 5'000+ personnes qui reçoivent des alertes hebdomadaires avec des emplois à distance!