Site Operations Assistant Manager, Mall chez VENU+

Description

Work doesn't have to be boring, come have fun with us! 

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. 

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. 

ENJOY GREAT BENEFITS! 

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account 

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more 

WHAT YOU'LL DO:  The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.

Responsibilities

• Assists with managing and developing a well-trained team responsible for providing guest service while keeping arcade equipment maintained 

• Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures  

• Work with the Site Operations Manager to develop operational policies, procedures, and workflows that lead to efficient and effective operations of the team 

• Maintains compliance with all company and customers safety standards, monitors team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly 

• Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs 

• Collaborates with manager to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments 

• Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances 

• Ensures that staff maintain a professional appearance by adhering to uniform policy 

• Performs other duties as assigned 

Qualifications

Requirements

• 1-2 years of Leadership experience 

• Excellent communication, time management, planning, and organizational skills 

• Delivers exceptional customer service with a professional demeanor 

• Tech-savvy and mechanically inclined 

• Proficient in Microsoft Office  

• Able to work a flexible schedule that includes nights, weekends and/or holidays