Claims Service Manager-Auto chez Allcatclaims

This position is in our Phoenix, AZ office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

JOB RESPONSIBILITIES:

• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.

• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.

• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

• Develops critical skillsets of their team as well as assisting their team with career development goals.

• Handles escalations, DOI complaints and claims with attorney representation.

• Contributes to business goals, performance metrics, and effectively uses tools & technology.

• Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent work experience.

• 5+ years auto claims experience

• Strong analytical and problem-solving skills.

• Strong customer service skills.

• Demonstrated knowledge of Microsoft Office products.

• Must be a team-oriented individual to work with clients, other team members, and internal partners.

• Availability to work after hours and at the weekend as needed.

• Excellent verbal and written communication skills.

• Current TX adjuster license or ability to obtain TX adjuster license

• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.

• Ability to learn new technologies.

PREFERRED REQUIREMENTS:

• Prior experience leading Injury claim professionals.

• A minimum of 2 years’ experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries

• Experience managing complex coverage claims

• Multi state claim licenses a plus

• CA claim handling a plus

• Bachelor’s degree

• Prior military service

• Prior customer service experience.

BENEFITS:
Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

Job Type: Full-time

Location: Phoenix, AZ

Salary: $66,000.00 - $85,000.00 per year

Sign-on bonus included; amount based on experience