- Professional
- Bureau à Laval
With a career at The Home Depot, you can be yourself and also be part of something bigger.
This is a 6-month contract position, but contract may end early due to business needs.
Position Purpose:
The DC Assistant Manager is responsible for providing effective front-line leadership and directing workflows and priorities to the DC operations managers.
The Laval BDC (Bulk Distribution Centre) is a store facing DC that supports all stores in Quebec, Ottawa, and Atlantic Canada with lumber, plywood, and other building material commodities. It is a fast-paced environment requiring a high degree of planning, customer service, creativity, and constant safety vigilance.
The DC Assistant Manager will partner with the DC Manager to cascade the BDC vision, mission, and operational strategies to the DC Operation Manager(s) to ensure the achievement of all key performance objectives.
The DC Assistant Manager will have financial, administrative, and P&L responsibilities including work order creation and management, invoice administration, and ownership of variable expense line items.
Job Description:
Position Responsibilities:
- Manage and interact with all Distribution Centre (DC) associates to ensure efficient day to day operations
- Ensure associates are provided with daily guidelines on workload and changing priorities
- Follow SOP concerning proper course of action on, performance reviews, performance concerns, Associate Relations issues, etc.
- Monitor and reinforce safety and shrink prevention to all associates
- Ensure Associates have the tools (i.e., information, working equipment, etc.) necessary to do their jobs
- Formally review performance of Operation Manager(s) four times a year and informally review on an ongoing basis
- Train and develop Operation Manager(s), and Associates to maximize performance
- Provide constant feedback to DC associates through the formal review process as well as direct daily communication
- Respond to and resolve customer issues in a timely manner
- Resolve concerns that affect the DC’s service, efficiency, safety, and productivity
- Read and interpret reports (i.e., P & L, etc.) in order to determine and monitor problem areas
- Plan and execute DC Inventory Counts as necessary & ensure proper stock rotation through a first in first out system
- Available to travel occasionally
- Additional duties as assigned by Distribution Centre Management
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor"
- Lift requirement up to 50-70 pounds
Knowledge/Experience Required:
- Must fulfill minimum time-in-position (1 year) and meet performance management)
- Minimum 1 year management experience within a distribution centre environment with strong customer service focus ensuring excellent service to all stores
- Demonstrates awareness of Home Depot safety policies and procedures; includes ability to identify and report safety hazards, and the ability to encourage others to work safely
- Knowledge of DC operations, store products and legislative requirements of OHSA an asset
- Strong analytical, statistical analysis, problem solving skills and team building skills
- Excellent organizational skills with ability to manage large workload, competing demands, and a fast-paced environment
- Ability to set goals and standards, manage associates and resources for accomplishment; develop Associates and provide feedback; establish and reinforce a quality orientation and follow-up to ensure completion
- Computer experience a definite asset
- Valid MHE certification
- Good communication skills, ability to interact with internal stakeholders, as well as outside partners such as final mile carriers
- - Certified to operate SDCB (sit down counterbalance) and able to support warehouse operations during peak times.
