Service Supervisor chez HENSSLER PROPERTY MANAGEMENT

Description

Henssler Property Management Announced NAA Top Employers Award Winner for the Second Year in a Row!

2025 NAA Top Employer

Kennesaw, GA | March 17, 2025 – The National Apartment Association (NAA) has honored Henssler Property Management with a 2025 NAA Top Employers Award. This accolade celebrates member organizations that excel in fostering cultures of collaboration, innovation, and hard work. The awards highlight management companies and suppliers in the rental housing industry that have created safe, engaging, and caring work environments over the past year.

Henssler is proud to offer a GENEROUS benefits package to all our employees:

• Competitive salary
• Paid time off (3 weeks to start)
• 11 Paid holidays plus 6 half days
• Medical insurance (100% company paid for employee      coverage), plus dental and vision
• Paid Parental Leave
• 401(K) with generous company match
• Life insurance (company paid for employee)
• Short and long-term disability insurance (company-paid)
• Continuing education support

The Service Supervisor is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors, and staff. It is the Service Supervisor’s duty to anticipate, identify and correct all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance includes the following essentials:

• Maintain a safe environment,
• Cultivate resident satisfaction, and
• Protect the investment of the apartment property owner.

The Service Supervisor reports to the Community Manager.

Job Duties & Responsibilities

Conducts all business in accordance with company policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other applicable federal, state, and local laws.

Resident Service

• Performs maintenance tasks personally or delegates to staff. Oversees and occasionally inspects work performed by staff.
• Institutes and manages system for handling resident service requests. Corrects situations within 24 hours when possible.
• Schedules maintenance personnel in conjunction with Community Manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week.

Preventive Maintenance/Safety

• Responsible for the accurate completion; maintenance and staff training for all required property logs including:
• Refrigerant logs for each specific type of refrigerant used and recovered
• Pool logs
• Boiler logs
• Exterior Light Inspections
• Preventative maintenance
• Responsible for ensuring all A/C units and refrigerant is handled in compliance with EPA requirements and tools and equipment remain on property and are always maintained in proper working order. This includes individual units, recovery machine, vacuum pump, scales. Gauges, recovery cylinders, etc.
• Assists Community Manager in conducting the required semi-annual Property Inspections and Safety Meetings with staff, maintains and communicates HAZCOM standards. Keeps MSDS binder current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics, and refrigerants.
• Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions, i.e., broken gates leading to the pool, broken steps, and open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventative, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Indoctrinates and assists in development of all subordinate service staff. Instills a “safety first” attitude not only with service technicians but with all staff.
• Instructs staff on proper use and guidelines for wearing safety items.

General

• Diagnoses and performs minor or routine maintenance or repair involving the following daily:
• Electrical and plumbing (including water lines)
• A/C and heating systems
• Appliances (when applicable)
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, flooring
• Interior/Exterior lights
• Fireplaces, ceiling fans
• Gas fixtures and appliances (where applicable)
• Shutters, doors, cabinets, windows, sliding glass doors
• Boiler, gas and electric
• Door locks, P.O. boxes and locks
• Security Systems (where applicable)
• Ceiling leaks
• Walls
• Pool areas, tile, hot tub/spa, pool furniture
• Roof access may be required for (1) service and replacement of AC units on roofs or (2) inspection, investigation, or assessment of roof conditions prior to the actual beginning of work or after all construction is complete.
• Ensures that all make-ready repairs and services are completed correctly and on schedule.
• Reports all major repairs and requisitions to manager prior to any expenditure of funds.
• Changes locks and makes keys.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating the same.
• Performs work area clean-up and safety related duties.
• Ensures that storage areas remain locked when not in use.
• Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
• Performs any additional duties assigned by Community Manager or Regional Manager.

Requirements

• 3+ years of experience in on-site property maintenance
• Must have Level II or Universal EPA Refrigerant Certification
• CPO Certification

Competencies

• To perform the job successfully an individual should demonstrate the following:
• Project Management – Oversees multiple construction and repair activities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Technical Knowledge – knowledgeable in multiple specific trade areas.
• Leading Work Teams – Provides day to day direction to team members.
• Safety and Health Management – Understands, analyzes, and interprets health and safety policies and procedures and ensures their proper application. Ability to train subordinates in proper safety methods.
• Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.