Comprehensive Community Services (CCS) Quality Assurance Specialist chez Aurora Community Services

Your New Beginning Starts Here!

Employee-Owned, Mission-Driven

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking an organized and detail-oriented person to join our team in our Chippewa Falls Office. The candidate will play a crucial role in reviewing provider service notes and invoices for a Medicaid funded Mental Health/AODA program to assure compliance with regulations and quality services

Responsibilities

• Analyze case files and documentation with thorough attention to detail
• Provide written/verbal feedback to provider agencies to enhance compliance and service quality
• Participate in extensive training on DHS 36 and Medicaid/Forward Health requirements to assure understanding and accuracy of knowledge
• Facilitate in-person training on regulations, standards to improve the quality of service, and documentation to CCS providers and county service facilitators
• Ensure safe work practices
• Perform other duties as assigned

Preferred

• Bachelor’s Degree in Human Services field and/or experience working in the Psychosocial Rehabilitation, Mental Health, and/or AODA fields.
• Knowledge of DHS 36 and Medicaid/Forward Health requirements

Competencies

• Problem Solving - identify and  resolves problem in a timely manner, gathering and analyzing information skillfully
• Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
• Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
• Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
• Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
• Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
• Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
• Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
• Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits:

• Option to get paid before payday
• Opportunities for advancement in a growing, hire-from-within company
• Employee discount - Verizon and Dell 
• Health Insurance
• Life Insurance
• Dental Insurance
• Vacation/Personal Hours
• Employee Stock Ownership
• 401-K
• Employee Achievement Program
• Longevity Bonus for Part Time or Full Time Employees 
• Casual dress (no uniforms), fun work atmosphere
• And more

Pay Range:  $18.00 - $20/hr. based upon experience and education.

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer