Senior Health and Safety Business Specialist chez World Bank Group

Senior Health and Safety Business Specialist

Description

Senior Health and Safety Business Specialist

Scope

The Health and Safety Directorate (HSD) Senior Health and Safety Business Specialist will be responsible to lead, along with HSD leadership, the modernization of HSDs business models, identify innovation opportunities and efficiency measures to simplify and modernize  internal business processes. This role requires significant skills and experience in technology and digitalization as factors that enable innovation and business transformation.

The individual will work with the Operations and Administration Team, and within it the Data analytics team, and with stakeholders within all HSD Units, and with partners throughout the WBG to drive the maturation level of HSD’s business processes and technology infrastructure to enable data-driven programming, and service delivery.

The Senior Health and Safety Business Specialist.  role includes working with HSD teams to understand the need for business process transformation, create, maintain, and enhance  the inclusion of innovative solutions, with a goal of improving  the efficiency and effectiveness of HSD services, enhance the client interfaces and interactions, support technological growth, data collection and analytics efforts, improve the understanding and management of    patient/client data, improve the capability for occupational health and safety risk management, and improve the management and analysis of data.

The position will require a deep practical understanding of the WBG’s global health service delivery, ideally gained through work in an international development organization with a strong presence across developing countries. This grounding is vital for understanding HSDs business needs and ways in which it can be updates and modernized as technology advances. Additional skills in process optimization, stakeholder alignment, and change management are required to work with HSDs specialized health safety and wellbeing staff to deeply understand and redesign business and work processes to increase effectiveness and ensure that new ways of working are successfully embedded in practices. The selected candidate will have mastery over  Technology and Digital Fluency, knowledge that enables the application of new technologies and digital approaches to enhance health safety and wellbeing service delivery, e.g. better leveraging data, AI, and automation.

This position will be one that brings forward innovative approaches for HSD, which may need to be implemented in collaboration with ITS. This role will not be responsible for managing technology solutions or vendors, which will remain an ITS responsibility.

Duties

1. Lead feasibility analysis for new  HSD business informed ideas and innovative solutions, including understanding implications for the current and future needs of HSD.

• Contribute to the development of long-term plans and infrastructural re-design of HSD services and  systems in the area(s) supported, factoring in an understanding of future directions of the business area as well as changes in the technology landscape.
• Support institutional and HSD-internal efforts to integrate AI into business processes, and identify tools, products, and applications to advance HSDs  service delivery models through assessing the business process and seeking innovative solutions for such processes. 

2. Lead in HSDs  transformation from legacy based file systems to processes supported or replaced by modern solutions and services. Responsible for the design and review of how HSD products and processes can be changed, using new  technologies to improve performance, creating new practices, or fundamentally changing the way services are delivered. The role should highlight how HSD can improve value, efficiency, and innovation across HSDs functional units. 

• Lead HSDs business model development and enhancements through an assessment of available systems ,and established frameworks.
• Coordinate with WBG stakeholders and partner with ITS  to successfully deliver a solution in compliance with  business needs, information security, data privacy, system design, and user experience standards.
• Serve as the HSD focal point for ITS on the design and implementation of IT projects serving HSD.
• Additional implementation tasks include:
o Creating process workflows, setting up data feeds, requirements gathering, performing quality assurance and user acceptance testing, and providing guidance on HSDs internal analytical solutions and coordination with HSDs Data team.

3. Serve as HSDs focal point with ITS on managing system  enhancement and maintenance of HSD business solutions.

• Monitor the operating efficiency of existing solutions and arrange for proactive maintenance within HSDs systems.
• Oversee daily operational support for internal  systems with HDSs functional units
• Coordinate within HSD, and with ITS teams and their vendors to resolve IT solution issues.
• Maintain awareness of projects or changes to other systems that may affect their applications/systems and ensure there is no degradation of service.

4. Address unusual and non-recurring problems that have unique and/or broad implications for HSD’s business solutions and service delivery via technological and digital platforms. Manage user training of new business platforms, working with internal WBG and HSD teams to develop materials to support user training on new or enhanced solutions.

5. In cooperation with HSD Strategy and Operation Team members, as well as with HSD”s Knowledge Management technical expert, play a key role in the management of HSD’s overall Vendor Risk Management Activities with:

o Data Privacy Office (DPO)
o Corporate Procurement (CP)
o Office of Information Security (OIS)

6. Provide technical support and guidance for all procurement activities that involve business related platforms and systems including the processing of WBG / IMF patient – client data, to include Requests for Information (RFI), Requests for Proposal (RFP), contract extensions, contract renewals, and new contracts for existing vendors.

Selection Criteria

• Master's level degree with 8 years relevant experience or bachelor’s degree with at least 10 years relevant experience.
• Recent and detailed knowledge and experience of HSDs processes and organization would be an added advantage. 
• Demonstrated experience in project management and ability to juggle multiple projects simultaneously.
• Awareness and familiarity and competency in discussing and engaging with Artificial Intelligence tools and approaches to foster and drive HSDs process efficiency and delivery across all functional units. 
• Demonstrated experience of technical knowledge of IT systems implementation and maintenance and support.
• Demonstrated experience with quality assurance and user acceptance testing 
• Demonstrated experience with multi-stakeholder engagement.
• Demonstrated experience with client – vendor relations.
• Demonstrated experience with vendor risk management in the areas of procurement, data privacy, and information security.
• Knowledge of User Experience (UX) principles and best practices .
• Experience managing project budgets.
• Experience in Design Thinking Methodology desirable.
• Excellent communication skills (written and oral) in English.
• A demonstrated history of attention to detail and accuracy. 
• Team player practicing humility, principled and ethical leadership, cultural humility.
• International experience and additional languages are desirable.

Competencies

• Deliver Results for Clients: Develops and implements solutions that show understanding of how clients and/or own work achieves results that are financially, environmentally, and socially sustainable; Shares new insights based on in-depth understanding of the client and recommends solutions for current and future needs of clients. Familiarity and experience working across business units collaborate and maximize problem solving skills within the context of HSDs internal and external business partners. 
• Strong analytical and business development skills to identify technological opportunities.
• Collaborate Within Teams and Across Boundaries: Collaborates across organizational boundaries, internally and externally with a sense of mutuality and respect; Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Lead and Innovate: Develops innovative solutions with others - encourages and works with others to identify, incubate and implement relevant solutions; Identifies opportunities in changing circumstances and energizes others to continuously improve, using intentional strategies; Helps others to understand problems, client needs and the underlying context to boost morale, team spirit, and productivity in context of WBG’s values and mission. Familiarity and knowledge of AI related solutions to leverage HSD as a solutions resource for health, safety, and wellness related issues. 
• Create, Apply and Share Knowledge: Ensures systematic sharing of good practice and learning from lessons from across WBG, clients, and partners; Is known across WBG in their subject area and is sought out by WBG colleagues to advise, peer review, or contribute to knowledge products of others.
• Make Smart Decisions: Applies critical thinking and seeks inputs and experience from others to recommend a course of action consistent with the WBG’s strategy; Evaluates risk and anticipates the short- and long-term implications of decisions; Commits to a decision and acts once a decision has been reached.
• Project and Task Management: Able to undertake diverse and complex assignments with minimal supervision and resolve competing demands; Demonstrates good organizational skills, can plan, and prioritize own work and work of internal clients.
• Experience in translating business needs to effective technological solutions specific to HSD business needs across all functional areas. 
• Institutional Policies, Processes, and Procedures: Demonstrates relevant functional knowledge and understanding of institutional priorities, policies, operational and administrative procedures, and people; Able to practically apply and guide others in policy application.
• Client Orientation: Able to interact with clients with discretion and diplomacy; Demonstrates ability to resolve complex client related issues; Displays understanding of relevant internal and external factors and their impact on the client.
• Drive for Results: Takes personal ownership and accountability to meet deadlines, achieve agreed-upon results, and has the personal organization to do so.
• Knowledge, Learning and Communication: Able to communicate in a constructive and professional manner; Can assist in the preparation of written materials in accordance with WB administrative guidelines and best practices; Able to contribute to unit's knowledge sharing.
• Business Judgment and Analytical Decision Making: Able to provide general research support effectively and independently; Demonstrates ability to assess situation and make sound judgment on action needed.
• Business Requirements Analysis: Reviews customer business requirements, recommending technological solutions that can be integrated and deployed in the environment. Identifies key business processes and the technologies that support them. Evaluates the cost effectiveness and potential benefits of proposed interventions versus alternative options.
• Project Management: Has in-depth knowledge of project management tools; utilizes them to monitor project plans, takes corrective steps to adjust anomalies. Able to develop cost-benefit analyses and track project and program costs.
• Systems Thinking: Plans improvements that consider the critical, underlying and less apparent relationships between business, technology, and systems platforms. Conducts risk evaluations and resolves issues regarding significant changes and upgrades.

Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.