Junior Platform Operations Engineer (DTC Platform) chez Moro Tech

🚀 Ready to Make an Impact? Join MORO TECH!

MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. 

Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry. 

Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect!

The impact of the role

This is a hands-on operational role, focused on keeping the platform running smoothly day-to-day, monitoring performance, troubleshooting incidents, tracking SLAs, and coordinating with internal teams and suppliers to ensure reliable service delivery.

It’s a great fit for someone who’s early in their IT career, has a knack for problem-solving, and enjoys working in environments where availability, coordination, and precision matter.

If you like being the person who spots the issue before anyone else does, thrives on keeping systems healthy, and wants to grow within a world-class automotive digital ecosystem — this is your place.

Feel free to reach out to André Cabo (https://www.linkedin.com/in/andrecaborecruitment/) if you’d like to discuss the role or clarify anything before applying.

What You’ll Do

• Monitor the DTC platform’s performance and availability
• Troubleshoot and resolve incidents, escalating when necessary
• Document recurring issues and track corrective actions
• Manage service requests and changes in ServiceNow (or similar tools)
• Track and report on SLAs, KPIs, and backlog status
• Coordinate with internal teams, suppliers, and project stakeholders
• Support ongoing delivery initiatives and platform scalability projects

Requirements

To excel in this position, you will require:

Required Qualifications

• 0–2 years of experience in IT operations, service delivery, or platform support
• Knowledge of incident and problem management processes (familiarity with ITIL is advantageous)
• Experience with ServiceNow or comparable ticketing systems
• Excellent communication and coordination abilities in a remote work environment
• A proactive, analytical, and organized mindset
• Availability to work onsite in Brussels (hybrid arrangement can be arranged post-onboarding)
• Proficiency in English

Preferred Qualifications

• Basic knowledge of cloud or application monitoring tools
• Previous experience with SLA tracking and performance metrics
• Familiarity with digital or e-commerce platforms
• Enthusiasm for process enhancement and automation

Benefits

Perks that match your passion:

At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.

💰 Your Expertise Rewarded

• A competitive compensation package that grows with your impact.
• Annual Performance and Salary Reviews to celebrate your progress.

⚡Supporting Your Daily Success

• Monthly Meal Vouchers to fuel your creativity.
• Premium Private Health Coverage for you and your family.
• Extra vacation days to recharge and explore.

🌱 Never Stop Growing

• Yearly training budget to master new skills.
• Cutting-edge tech setup with optional upgrades to customize your gear.
• Structured growth plans and regular progress check-ins.

🌍 Work Without Borders

• Location-fluid culture with work-from-anywhere flexibility.
• Modern workspaces designed for collaboration, open for visits as often as you like. 
• Flexible working hours to accommodate your productivity peaks.

Please note that benefits may vary based on the location.

A glimpse at our principles:

We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit.

We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity. 

We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately.

We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work.