Operations Manager chez undefined

Position Summary

The Direct-to-Garment (DTG) Operations Manager oversees the entire DTG printing operation from production scheduling and workflow optimization to equipment maintenance and quality control. This role ensures that all printed products meet brand and customer quality standards while maintaining operational efficiency, safety, and cost-effectiveness.

Key Responsibilities

1. Production Management

• Supervise and coordinate all aspects of DTG production, including pre-treatment, printing, drying, and finishing.
• Plan and manage daily/weekly production schedules to meet customer deadlines.
• Monitor throughput, accuracy, and waste to ensure optimal productivity and minimal downtime.
• Maintain detailed production logs and reporting metrics (output, reprints, efficiency).
• Cross functional communication with account managers, IT, the Development team, and customer service for status updates and improvements needed.

2. Quality Assurance

• Establish and enforce quality control processes at every stage of production.
• Conduct sample testing and approve print quality, color accuracy, and garment handling.
• Train staff in color calibration, pre-treatment techniques, and print consistency.

3. Equipment & Maintenance

• Oversee operation and routine maintenance of DTG printers (e.g., Epson, Binterjets, etc.).
• Coordinate with vendors and technicians for repairs and part replacements.
• Implement preventive maintenance schedules to minimize machine downtime.

4. Team Leadership

• Manage and train production staff, assigning roles and ensuring cross-training.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance evaluations and recommend training or disciplinary actions as needed.

5. Inventory & Supply Chain

• Oversee inventory of garments, inks, pre-treatment solutions, and consumables.
• Collaborate with purchasing to maintain optimal stock levels and control costs.
• Implement inventory tracking systems to reduce waste and prevent shortages.

6. Process Improvement

• Identify bottlenecks and implement workflow improvements for efficiency.
• Collaborate with development, design, fulfillment, and logistics teams to streamline operations.
• Stay updated on apparel printing technology advancements and recommend upgrades.

7. Compliance & Safety

• Ensure production operations comply with OSHA and environmental regulations.
• Maintain a clean, organized, and safe workspace for all employees.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Manufacturing, or related field preferred.
• 3–5 years of experience in DTG printing, textile production, or apparel manufacturing.
• Minimum 2 years of supervisory or management experience.

Technical Skills

• Hands-on experience with DTG printing equipment and RIP software.
• Knowledge of color management, garment types, and print file preparation.
• Familiarity with ERP or production management systems.

Soft Skills

• Strong leadership and communication abilities.
• Excellent problem-solving and time-management skills.
• Ability to work in a fast-paced, deadline-driven environment.

Physical Requirements

• Ability to stand for extended periods.
• Lift up to 40 lbs occasionally.
• Exposure to heat, inks, and chemicals (with proper PPE provided).