Access and Resolution Officer NCCHS chez Leicestershire County Council
Leicestershire County Council · Nottingham, Royaume-Uni · Hybrid
- Bureau à Nottingham
Role: Access and Resolutions Officer
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid (~60% onsite / 40% work from office/home)
Salary: Grade F - £32,597 - £35,412 per annum
Location: Loxley House, NG2 3NG
We’ve got an exciting opportunity available for a talented individual to join our workforce as an Access and Resolutions Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
You will play a key role in ensuring Nottingham City Council meets its statutory, regulatory and landlord obligations by securing lawful access to properties where tenants have refused entry. Your work will protect the safety and wellbeing of tenants, neighbours, and the wider community by facilitating essential inspections and maintenance.
This role can lean in two distinct directions:
Supporting tenants’ wellbeing and addressing vulnerabilities through empathy, communication, and safeguarding practices,
or
Taking direct legal action to ensure compliance with tenancy obligations, pursuing injunctions or enforcement where necessary.
Whichever path you bring expertise in - people-focused support or legal enforcement - your contribution will be vital in keeping homes safe and compliant.
About You
The ideal candidate will have:
- Proven experience in either tenancy enforcement, compliance, or housing management OR in safeguarding and wellbeing support, including work with vulnerable individuals.
- Knowledge of regulations and the statutory frameworks that underpin safeguarding, environmental protection, or property access.
- Excellent interpersonal and communication skills, with the ability to engage and build trust with tenants while resolving conflicts and maintaining professionalism.
- Analytical and problem-solving skills, including the ability to assess risks, apply equality impact assessments, record and maintain accurate records and take proportionate action.
- Resilience and sound judgement to act decisively in high-pressure or sensitive situations, balancing empathy with enforcement when required.
- Relevant qualification in housing management, legal studies, psychology, or wellbeing practice, or substantial related experience with a commitment to professional development.
Full duties of the job description can be found here.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Closing Date: 29th October – please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 13th November – Please note this is subject to change.
If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team at [email protected]
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Company
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
