Onboarder, People Operations Team - People Directorate (9 month FTC) chez Bank of England
Bank of England · Leeds, Royaume-Uni · Hybrid
- Junior
- Bureau à Leeds
Department Overview
The Onboarding team is a key function of People Operations and is responsible for managing the end-to-end onboarding journey for both employees and contingent workers. This includes:
- Pre-boarding communications
- Right-to-work and visa checks
- Security vetting (BPSS and higher)
- Reference and qualification screening
- Induction coordination
- OBS (Oracle) system management
- Integration with payroll for one-off payments (e.g., skills premiums)
They also support Future Talent cohorts (e.g., PhD, apprenticeships) with tailored onboarding journeys.
Job Description
An exciting opportunity has arisen for a team member to join Onboarding to work across Contingent Worker Onboarding and Network Access Administration. Focus will initially be on one of the two subjects and over time both roles will be learnt. This is an excellent role for someone with great experience of working in an operational role and who is an outstanding teammate!
Contingent Worker Onboarding requires the role holder to undertake all operational activities to ensure contractors, consultants, agency staff etc. join the Bank in a timely manner, that necessary documentation is received, and the hiring manager and new joiner receive a positive customer experience. This requires building knowledge of the onboarding journeys for contingent workers that join via procurement channels or the Public Sector Resourcing Framework (PSR).
The Network Access Administrator role holder contributes to the day-to-day operational duties of the team. The work spans management of active directory accounts for new joiners, movers (within the Bank) and leavers (employers who depart the Bank). Team members take the lead on one process at a time and periodically move to another, thus building knowledge across all aspects of the work and resilience in the team.
This can be a fast-paced environment with conflicting priorities at times, both roles will suit someone who can use their initiative, is able to be reactive to the situation at hand and provide excellent service to customers!
The role holder(s) will be responsible for
Contingent Worker Onboarding
- Delivering all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks.
- Working collaboratively with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor.
- Understanding the different types of Contingent Workers and their requirements.
- Ensuring correct documents have been received to start the onboarding process and practice accurate data entry on the relevant systems.
- Creation of the worker’s account within One Bank Service (OBS).
- Collaborating closely with the hiring manager, keeping them informed and answering questions to reduce delays in the process that may impact the start date.
- Making sure business areas have the required information for the new joiner to avoid any delays to the start date.
- Processing contract extensions for Contingent Workers on the relevant systems and informing impacted business areas.
- Offboarding Contingent Workers in a timely manner.
- Ensuring emails and documents are filed correctly in FileSite for audit purposes.
- Responding to queries from business areas in the team mailbox.
- Building relationships with key stakeholders.
- Participating in One Bank Service (OBS) system testing.
Network Access Administration
- Efficiently manage the Joiners, Movers, Leavers (JML) process to ensure seamless IT and system access for employees during onboarding, role transitions, and offboarding.
- Assigning / re-assigning service requests (tickets) to team members within SMART IT and ensuring JML tickets are closed in a timely manner.
- Ensuring JML tickets are dealt with in a professional and competent manner, following defined processes and procedures to make sure requests are serviced consistently.
- Liaising with customers, internal business areas, Technology and external vendors to make sure their needs are met.
- Monitoring the team inbox – promptly dealing with JML related queries and providing jargon free responses to stakeholders.
- Assisting the Team Leader/Senior Administrator with Audit queries and other service deliverables on an ad-hoc basis.
- Establishing a professional working relationship with the Technology Provisioning Team, Technology Service desk and other divisions across the Bank.
- Training new team members on the JML processes.
- Participating in relevant system testing.
Role Requirements
Minimum Criteria
- Experience of pre-boarding/onboarding of new staff and / or working knowledge of supporting key enterprise services; Active Directory, Microsoft Exchange, Equinox, Smart IT.
- Able to use MS Office, enter data accurately and learn new systems / technology quickly.
- Experience in a customer service role.
Essential Criteria
- Ability to use own initiative to problem solve to achieve the best result.
Desirable Criteria
- Understanding of recruitment cycle and testing processes.
- Awareness of Compliance policies e.g. Our Code.
- Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
- A discretionary performance award based on a current award pool.
- An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
- 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
- Private medical insurance and income protection.
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
