SPFC Careers Page - Welcome Service Coordinator chez SPFC Careers Page

The Welcome Services Coordinator oversees patient intake, scheduling, and front desk operations. This role ensures a warm, efficient, and compliant experience for patients, visitors, and volunteers from arrival to check-in. The coordinator works closely with the healthcare team to streamline appointment flow, including handling no-shows, patient rescheduling, and appointment cancellations through incoming calls and in-person interactions. The Welcome Services Coordinator ensure patient access context combines hospitality-minded services with front desk operations to create a smooth, welcoming, and efficient patient entry experience. 

Schedule

• 40 Hours Per Week
• Monday-Friday 8:30am-5:00pm
• Ability to work monthly night and Saturday clinics in accordance with program needs. 

Supervisory Responsibilities

• None

Position Responsibilities

• Greet patients, visitors, and volunteers in a courteous, professional manner.
• Verify and collect patient information, insurance details, and consent forms.
• Confirm appointments, reschedule or cancel as needed, and communicate changes to patients and clinical teams.
• Input and update patient data in the Electronic Health Record (EHR) system with accuracy and timelessness.
• Prepare and organize patient intake packets, consent forms, and routine documentation.
• Manage wait lists, appointment reminders, and follow-up communications.
• Ensure timely check-in and check-out processes to optimize clinic flow.
• Train, and supervise volunteers who support front desk activities.
• Collaborate with Health Center Volunteer Engagement and Intake specialist and the Care Coordination specialist to optimize appointment availability, appointment navigation, and patient experience.
• Contributes to team environment.
• All other duties as assigned.

Agency-wide Responsibilities

• Maintains documentation and records in compliance with policies and procedures
• Maintains confidentiality 
• Supports the St. Petersburg Free Clinic’s commitment to diversity and inclusion
• Adheres to agency policies and procedures and all Federal and State regulations and local ordinances

Required Skills & Abilities

• Strong relationship-building skills with both internal and external stakeholders
• Strong analytical and problem-solving skills
• Capability to prioritize inter- and cross-departmental collaboration
• Proficient in Microsoft Office Suite and related software
• Capability to use a broad range of technology 
• Commitment to and modeling of St. Petersburg Free Clinic mission and values
• Database experience or knowledge preferable. 
• Prospect research experience preferable. 
• Excellent organizational skills.
• Ability to meet deadlines.

Education & Experience

• High school diploma, GED, or equivalent required.
• 1 or more years of healthcare patient registration experience.
• Bilingual (English and Spanish) preferred. 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• SPFC is a Drug and Alcohol-Free Workplace.