Building Support Worker

The Building Support Worker duties are primarily front desk, customer service and security duties for a building

Responsibilities:

• Foster a safe, clean and peaceful environment.

• Provide an onsite presence mainly at the reception desk monitoring the building through security cameras and monitoring the people as they enter and exit the building. 

• Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones.

• Enforce house rules and guest policies.

• Monitor and approve individuals entering by presenting valid ID upon entering. And when exiting the property.

• Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.

• Maintain shift log and other documentation related to resident activity in accordance with confidentiality guidelines.

• Walk the perimeter of the building once an hour and each floor, as applicable. 

• Work cooperatively with case managers, office and maintenance staff, and visiting providers.

• Refer residents to case managers and other staff as appropriate.

• Respond to residents’ concerns and questions regarding the building.

• Respond and implement fire/emergency procedures, as needed.

• Respond as needed to medical emergencies or other urgent situations.  Initiate action as required, including contact with emergency response systems and management personnel.

• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 

• Engage with assigned training and comply with training deadlines.

• Foster a clean and safe environment.

• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

• Other duties as assigned.

Minimum Qualifications:

• One year property security experience.

• Excellent problem solving and conflict resolution skills.

• Experience working with low-income people.

• Experience working with a diverse population.

• Able to read, write and communicate in English.

• Basic computer skills.

Preferred Qualifications:

• Experience in working in human services, customer service or related fields.

• Administrative experience.

Other Requirements:

• Must have reliable transportation.

• Must pass criminal background checks and drug screening.

Typical Physical Requirements for this type of position

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance 

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.