Recovery Front Desk Support chez Bright Harbor Healthcare

At Bright Harbor Healthcare, we are dedicated to making mental health services accessible to individuals of all ages. Our Recovery Services in Bayville offer a full range of care, including individual therapy, group sessions, intensive outpatient programs (IOP), and medication management, supported by a compassionate team of professionals.

The Recovery Front Desk Support role is key to creating a welcoming environment for clients. This position greets consumers, maintains an organized front desk, and provides essential administrative support to the Recovery team. We are looking for a professional with experience in behavioral health who is detail-oriented, friendly, and committed to helping clients feel supported.

Position Title: Recovery Front Desk Support
Position Type: Full Time
Benefits Eligible: Yes
Location: Bayville, NJ
Department: Outpatient Recovery Services
Salary:

Responsibilities:

• Provide front desk support, including answering telephone inquiries, greeting clients, and maintaining a professional and welcoming environment.
• Assist clients with scheduling and coordinating appointments, ensuring timely follow-up as needed.
• Maintain accurate and confidential handling, storage, and retrieval of medical records.
• Coordinate scheduling and medication refills for the Recovery provider.
• Record and monitor client attendance in accordance with program requirements.
• Arrange and confirm client transportation as needed.
• Process and verify insurance benefits and claims.
• Manage incoming mail and ensure timely and appropriate distribution.
• Perform a variety of administrative tasks to support Recovery program operations and staff.
• Respond to consumer inquiries and direct individuals to the appropriate personnel or department.

Requirements

• High School Diploma or equivalent required; Associate's degree preferred
• Experience in behavioral health
• Strong communication and interpersonal skills
• Experience in a healthcare or support role is a plus

Benefits

• Full Benefits
• 12 Paid Holidays
• Sick Days
• Personal Days
• Days Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for Tuition Discounts from Participating Institutions