Clinical Assistant - Primary Care Scheduler chez Winona Health

Clinical Assistant - Primary Care Scheduler
Family Medicine
1.0 FTE, 80 Hours a Pay Period
Days, Hours between 7:15 am - 4:30 pm
Weekends: No Weekends
Holidays: No Holidays
Telecommute Available: No

Position Overview:

The Clinical Assistant - Primary Care Scheduler provides assistance to patients in-person and over the telephone to ensure high quality patient care and scheduling services, greets and acknowledges patients immediately, screens and updates established patient demographic information for accuracy, and establishes new accounts as needed. Also works closely with entire primary care team to ensure the schedule meets standards set for providers and nursing staff. Greets patients and/or their representatives and completes necessary demographics information in an efficient and timely manner with minimal errors.

Essential Duties & Responsibilities:

• Maintains professional telephone etiquette when scheduling appointments for both incoming telephone calls and patients in person, following the set procedures according the specific department policies and/or physician templates.
• Determine next available appointment based on availability of providers and reschedule existing appointments based on provider changes or from patient cancellations. Also responsible for completing work queues in scheduling system for primary care
• Receives and logs patient messages into Power Chart office for nursing staff in a timely Requires staff to collect all necessary information from patient to ensure triaging staff receive accurate information. Staff will return calls to patients based on return messages from nursing staff.
• Active in daily assessment of work to support Primary Care CSI quality improvement work and processes
• Performs other office staff duties as needed, including but not limited to faxing, filing, copying, and covering other staff breaks and lunches.
• Other duties as assigned by department. 

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School Diploma or equivalent
• 1-3 years of customer service, reception, or business experience 
• Good decision-making, communication and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Microsoft Word, Excel, Outlook. Familiar with Patient Information Database (Cerner)

Preferred:

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.