Service Desk Support (Admin II - Roster) chez City of Greensboro, NC

About the Department

Power the City’s Technology – Join Us as an IT Service Desk Support!

The City of Greensboro is seeking a detail-oriented and customer-focused IT Service Desk Support for a 1-year rostered appointment. This role is essential in keeping our technology running smoothly and ensuring employees across the organization have the tools and support they need to serve the community efficiently. If you’re a problem solver who enjoys helping others and working with technology, this is a great opportunity to make a real impact.

Work Schedule:  Wednesday through Friday, 8 am – 5:00 pm – Approximately 24 hours per week
 

Why You’ll Love Working With Us

• You’ll be part of a collaborative, forward-thinking IT team that values innovation and teamwork.

• You’ll gain hands-on experience with a variety of technologies, systems, and citywide IT projects.

• You’ll enjoy a culture that values respect, inclusion, and professional development.

• Your work directly supports City employees who serve thousands of Greensboro residents every day.

About the Role:
As a Service Desk Support, you will:

• Provide first-level support for hardware, software, and peripheral issues.

• Respond to and resolve technical problems quickly and effectively.

• Assist with computer deployments, including receiving shipments, imaging, setup, configuration, and testing.

• Prepare leased or expired equipment for return to the leasing company.

• Maintain accurate documentation of service requests and resolutions.

• Collaborate with IT team members to resolve escalated issues.

• Ensure compliance with IT policies, procedures, and security protocols.

• Support ongoing system upgrades, refreshes, and technology improvement projects.

• This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Potential Career Path:
This role provides valuable exposure to the City’s IT operations and can lead to future opportunities such as IT Systems Technician, Network Administrator, or IT Project Specialist. Greensboro invests in its people and offers paths for those who want to grow their careers in public service technology.

Call to Action:
If you’re ready to take the next step in your technology career and play a key role in supporting Greensboro’s mission, iapply today to become our next Service Desk Support Team Member!

Thank you for considering a roster position with the City of Greensboro! These positions are an excellent opportunity to gain valuable experience and contribute to our community. Please review the details below to ensure you understand the nature of roster employment:

• Hourly Employment: Roster positions are paid hourly and do not include benefits such as medical, dental, or vision insurance, life insurance, paid leave, or paid holidays.
• Limited Hours: Roster employees may work up to, but no more than, 1,000 hours in a 12-month period.  
• Pension System: Roster positions are not eligible for membership in the city’s pension system.

While roster positions do not include benefits, they are often a pathway to full-time, benefited employment with the City. Many of our current full-time employees started in roster positions, and we encourage you to explore this opportunity as a potential first step in your career with us.

We value the contributions of all our team members and look forward to welcoming dedicated individuals who share our commitment to serving the community.

Minimum Qualifications

Minimum Qualifications:

• High School Diploma/GED 
•  Experience with computers, including Windows and/or Mac operating systems.
• Valid driver’s license
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team.
  • Term & Conditions:
    • This position is rostered for a fixed term of 1 year.
    • Position requires the employee to pay for parking

• Familiarity with standard office software and common hardware components.