Oak Orchard Community Health Center - Warming Center Team Lead chez Oak Orchard Community Health Center

The Warming Center Team Lead is responsible for supporting the daily operations of the Warming Center in collaboration with the Manager of Care Coordination and Community Engagement. This role provides on-site leadership and guidance to staff, ensures a safe and welcoming environment for guests, and helps maintain effective communication between frontline staff and management. The Team Lead also serves as part of the leadership on-call rotation to ensure the Warming Center is able to open promptly and operate effectively during assigned days.

Key Responsibilities

• Oversee daily operations of the Warming Center in collaboration with the Manager.
• Provide support and guidance to staff in managing crises, including responding when not scheduled if needed.
• Serve as part of the leadership on-call rotation (shared between Manager and two Team Leads), responsible for center openings and responding to calls throughout the entire assigned day, including evenings/overnight.
• Monitor and communicate supply needs to the Manager to ensure adequate inventory and preparedness.
• Assist in training and onboarding staff in Warming Center operations, policies, and best practices.
• Promote a safe, supportive, and trauma-informed environment for guests and staff.
• Act as a role model in using verbal de-escalation and crisis intervention techniques.
• Support the development of community resource connections for guests and staff.
• Carry out other reasonable tasks and responsibilities as requested by management.

Preferred Qualifications

• Experience in human services or working with vulnerable populations.
• Demonstrated skills in verbal de-escalation and crisis management.
• Familiarity with trauma-informed approaches to care and engagement.
• Knowledge of local/community resources to support guest needs.
• Strong interpersonal, leadership, and communication skills.
• Ability to work flexible hours, including evenings and overnights, as part of the on-call leadership rotation.