Sales Support Coordinator chez NCS Credit

Description

NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met.   

Essential Responsibilities: 

• Support assigned NCS selling team with daily client facing activities 
• Perform client training on the use of NCS systems and processes 
• Utilize and update CRM system 
• Submit account-related changes for processing using proper channels 
• Respond to clients regarding account and service-related inquires  
• Provide online live chat support for sales department 
• Build relationships with small and medium accounts through outbound calling in support of assigned selling team 
• Other duties as assigned 

Requirements

Competencies 

• Customer-focused 
• Friendly and service-minded 
• Self-starter 
• Strong verbal and written communication skills 
• Ability to multi-task & prioritize in a fast-paced environment 
• Supportive team player  
• Sense of urgency when responding and resolving client concerns 

Education, experience, certifications 

• Associate’s degree  
• Two plus years of experience in a client-facing, support role or any combination of 4 or more years of education and experience.  
• Sugar CRM experience preferred 

Physical and mental demands 

• Ability to communicate effectively in person, via phone and email 
• Manual dexterity 
• Near visual acuity  
• Prolonged sitting while viewing a computer monitor 
• Frequent typing and use of keyboard/mouse