Customer Service Sales Associate chez JW Winco

Description

The Customer Service Sales Associate provides exceptional support to JW Winco’s distribution network and key accounts. This role is responsible for processing customer orders, coordinating after-order services, and assisting the sales team with quotations, lead follow-up, and product inquiries. The position requires strong communication skills and a high volume of interaction with customers by phone and email on a daily basis.

Requirements

Order Processing

• Enter customer orders accurately into the Prophet 21 (P21) Enterprise Resource Planning (ERP) system.
• Process small, large, and repeat orders efficiently.
• Set up and maintain customer account information in the database.

After-Order Services

• Communicate with customers regularly by phone and email to provide timely updates on order status and delivery.
• Expedite orders and coordinate with internal teams to ensure accuracy and on-time shipment.
• Research and resolve customer complaints, returns, and product issues with professionalism and attention to detail.

Sales Support

• Prepare and type customer quotations.
• Support sales by forwarding customer leads and assisting with follow-up.
• Provide quotations and product information to customers by phone and email.
• Work cross-functionally with other departments to confirm details such as pricing, product availability, and delivery timelines.
• Assist with customer requests and documentation as needed.

Qualifications

Education & Experience

• Associate degree required; bachelor’s degree in business, communications, or a related field preferred.
• Two to three years of experience in customer service, inside sales, or sales support, with frequent phone and email communication.
• Proficiency with Windows-based programs, including Outlook, Word, Excel, and PowerPoint.
• Experience with Prophet 21 (P21) or similar Enterprise Resource Planning (ERP) systems preferred.
• Familiarity with Electronic Data Interchange (EDI) preferred.

Skills & Abilities

• Strong written and verbal communication skills, with a professional phone presence.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with metric and standard measurement systems.
• Strong problem-solving and reasoning abilities.
• Basic mathematical skills, including the ability to calculate discounts, percentages, and proportions.